Job description
Summary
Posted: Dec 15, 2022
Weekly Hours:
40
Role Number:
200444711
At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage and inspire – and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with you! The Retail Customer Care (RCC) team is seeking an individual with excellent analytical and research skills to join the group as a Fraud Prevention Specialist to support Apple Cash, Apple's Peer-to-Peer Payment Program. We enhance the overall customer experience by expertly and correctly analyzing transactions to identify & stop fraudulent activity and determine the appropriate next steps.
Key Qualifications
- Previous Fraud Prevention experience is required
- Previous experience with peer-to-peer payments and/or banking industry is preferred
- 1-2 years proven experience in customer service type role is preferred
- Must be able to make outbound/take inbound customer calls
- Analysis and problem solving skills
- Decision making and sound judgment
- Strong written and verbal communications
- Customer-focused, detailed-oriented individuals
- Ability to maintain a positive attitude in high-stress/fast-paced work environment
- Comfortable working with ambiguity
- Ability to work and make decisions independently
- Great teammate
- Ability to work a schedule from 7:00 am to 10:00pm (Central) within a 7-day work week, including holidays, with additional flexibility during high volume times of the year
Description
On this team, we are adept at dealing with ambiguity, have the ability to make sound judgments & utilize problem solving skills in a timely manner, and stay self-motivated & customer focused in a highly transactional role with minimal supervision. You will efficiently build strong working relationships with your immediate team and members of other RCC groups. While the majority of daily tasks involved in this position are handled individually, teamwork is highly critical in learning the role, staying current with procedures/trends, and in building & maintaining a successful group culture.
Education & Experience
Bachelor’s degree preferred, or equivalent experience
Additional Requirements
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