Job description

Application Closing Date: December 23, 2022
Job Category: Social Services
Department: Workforce Development Department (WDD)
Direct Reports: Yes
Seniority Level: Mid-Career
FLSA Status: Exempt
Travel: No

POSITION SUMMARY
Under the direction of the Associate Director of adult Workforce Development, the Re- entry Program Manager will oversee highly complex case management work for current and formerly incarcerate men and women. Work involves reviewing and tracking case management activities and assisting in developing program goals, objectives, and procedures. Works under limited supervision with considerable latitude for the use of initiative and independent judgment. This position will be responsible for directing career coaches in providing and securing employment opportunities that lead to family sustaining wages and industry recognized credentials for the reentry population. In this role, you will serve as a key thought and implementation leader in developing, implementing, and coordinating workforce and supportive services for successfully enrolled participants. The manager will also support the implementation and monitoring of CRCD’s Client Centered Approach, Integrated Service Delivery Model (ISDM), and 5-
Year Strategic Plan.

The manager will work with other department managers, youth advocates and career coaches by providing support and training in developing Individual Employment Plans (IEP) and Individual Service Strategies (ISS) with clients to support their career path, education path, and participant information entered and maintained in CalJobs, ETO, and other internal/external databases for enrolled clients. The manager will also coordinate with other department managers to develop systems that will generate the highest level of customer service for enrolled participants. Customer service and engagement oversight is a required function of this position. The manager will monitor systems that produces results for unemployed or underemployed adults in the South Los Angeles area.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Oversee complex pre-release case management for the reentry and integration of ex-offenders discharging from a correctional facility; assists in the development of program policies and procedures; assists with program monitoring and evaluation; and assists with coordinating activities to produce an effective reentry transitional process.
• Reviews program referrals to the program and tracks progress through the case management services; oversees offender assessments to identify workforce and reentry barriers; monitors criteria for identification of reentry needs; and develops case plan protocols to address removal of reentry deficiencies.
• Coordinates with appropriate agencies in obtaining necessary ex-offender identification documents; assists in ex-offender eligibility and application for various reentry benefits and services; and works with and provides liaison with program staff, government agencies, offender families, faith-based support groups, and other organizations.
• Oversee the development and management of records on participating participants; documents case records and reviews reports; and compiles and analyzes data and prepares summary reports.
• Develop and maintain internal department review processes that meets all state and federal guidelines and guarantees that processes are being implemented throughout all reentry programs.
• Provide oversight for training of participants enrolled into WIOA programs and other special projects.
• Assist management to secure agency compliance regarding BSCC, WIOA guidelines, and rules & regulations.
• Oversee and manage the data entry and quality of reentry Workforce Development Department participants into the CalJOBS and Salesforce data management system.
• Monitors and data dashboards that support program and personnel successes and development.
• Work with the Director of WDD to provide department level program updates, successes, challenges, and progress towards CRCD’s 5-Year Strategic Plan.
• Uphold CRCD’s Mission Statement and 5 Year Strategic Plan.
• Performs a variety of marginal duties not listed, to be determined and assigned as needed by your supervisor, Director, and Executive Leadership.
• Conduct mid-year and annual evaluations for program team members

MINIMUM QUALIFICATIONS

• Graduation from an accredited senior high school or equivalent or GED.
• Education Requirement: AA Degree, BSW preferred.
• Reentry programs, transitional employment planning, parole, or probation experience preferred.
• 3-4 years of professional WIOA and combined with other workforce development experience can be used as a substitute for education.
• Experience managing and supporting programs that serve vulnerable populations (Reentry, Former or Current Foster Youth, Homeless, Veterans, and Unemployed).
• Experience with the City of Los Angeles and County of Los Angeles CalJOBS management/oversight.
• Reliable, flexible team player who works well with minimal supervision, has a strong work ethic, and an ability to set and maintain personal boundaries.
• Demonstrated ability to manage multiple workforce development projects simultaneously.
• Must provide proof and references of past work experience to validate the demonstrated ability.
• Experience working in communities with higher-than-normal gang activity, substance use, and homeless youth and adults.
• WIOA funding preferred.
• A minimum of 3-years supervision and management experience (Preferably in non-profit workforce development and human services).
• Experience with participating and adhering to annual fiscal and performance audits.
• Knowledge and proficient in Microsoft Office (Excel, Word, Power Point, etc.)
• Experience with facilitating small and large groups meetings and partnership collaboratives.
• Reliable transportation: Valid driver's license and car insurance as required by law and CRCD company policy.

WORK ENVIRONMENT

• On occasion walk or drive to different local sites throughout the day.
• Regularly required to sit, stand, bend, and occasionally lift or carry up to 35 lbs.
• Combination of field and office environment.
• May necessitate working in busy and loud environments.
• May be exposed to elements like cold, heat, dust, noise, and odor.
• May participate in training and staff development that requires local and out of state travel.
• Work regularly in a community that is exposed to gang activity, substance use, homelessness, and high unemployment rates.
• Must be available on call for emergency crisis situations with the ability to respond after work hours as needed for emergencies
• This is not a work-from-home position

RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES

• Encompass a “do whatever it takes approach” to serving our community
• Always maintain a safe work environment and confidentiality.
• Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues.
• Organize and prioritize multiple activities to meet all external and internal deadlines.
• Maintain professional demeanor that reflects positively on the agency.
• Demonstrate respect and courtesy toward others.
• Able to thrive in a work environment emphasizing teamwork and collaboration.
• Respond in a timely manner in all aspects of communication.
• Regular and prompt attendance in the office is required
• Work with limited to minimum supervision.
• Perform other duties as assigned by your supervisor and/or executive team.

CRCD is a mandatory vaccination employer for COVID-19 and its variants. COVID-19 vaccination is mandatory for employment. As such, all CRCD employees must be fully vaccinated against COVID-19, including new hires. All new hires must provide proof of vaccination on or before their start date; alternatively, new hires may request a medical or religious exemption on or before their start date. If a new hire requires a medical or religious exemption, CRCD will engage in the interactive process with the new hire; a new hire cannot begin working for CRCD until the medical or religious exemption application has been approved. Similarly, if a new hire is not yet vaccinated, CRCD will delay the start date until the new hire can provide proof of vaccination or approval of a medical or religious exemption application.

All candidates are subject to a criminal history check and meet CRCD’s criteria regarding criminal history and must pass background check conducted by LA County. CRCD is an Equal Opportunity Employer is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the EEO/ADA Coordinator. EEO /ADA Coordinator contact: Stacey Cabling (213) 743-6193.

Job Type: Full-time

Pay: From $67,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Los Angeles, CA 90007: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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