Receptionist
Full Time
New York, NY 10001
$18 - $20 an hour
Posted
Job description
Receptionist
Reports to the Events and Space Usage Manager
General Summary
The Receptionist is the first one to meet and greet Marble Church guests, either in person or via incoming telephone calls and is the hub for all day-to-day as well as emergency communications. This position is the voice and face of Marble, sometimes the only impression a person will get of the church, and must remain positive, calm, and focused while handling multiple situations simultaneously.
The vision for Marble Collegiate Church includes an aligned focus for all ministry areas and Program Groups on the following strategic directions: Growing with 20s and 30s, and Families - Growing in Mission and Justice - Growing Deeper Relationships – Growing in Our Neighborhoods – Growing Financial Sustainability. Each staff member at Marble is tasked with working to align their ministry areas with these strategic directions and build out a growth and outreach plan that prioritizes these areas.
Principal Duties and Responsibilities
- Meet and greet all who come to reception with courtesy, warmth, and Marble’s trademark hospitality, alerting staff to visitors, directing visitors to the appropriate location, showing hospitality to tourists by providing literature or sanctuary tours as appropriate. Some of the visitors will be “walk-ins” in need. Manage them according to procedures with kindness, firmness, and respect and communicate any feedback to the Pastoral Care Department.
- Answer all phone calls to the church with an uplifting voice, and familiarity with church programming in order to give accurate information to all inquiries, clarifying as necessary to get to the heart of the request.
- Observe and secure the lobby with the assistance of the security guard in case of visitors with emotional illness or other impairment as well as in the case of an elevator or other emergency notifying the Property Manager, Fire Safety/EAP Director, or 911 as appropriate.
- Receive, log, and or distribute mail, packages, scans to email, items for retrieval, and lost and found items according to procedures.
- Coordinate and communicate with the maintenance staff via radio or cell phone regarding deliveries or other needs.
- Correctly disperse and maintain discount parking stickers, send communications, and maintain the mailboxes as needed.
- Be aware of staff comings and goings in order to better serve visitors and other staff members
- Undertake other various projects as assigned, including assisting with the folding, nesting, and stuffing of envelopes for large mailings and the receiving, nesting, and stuffing of multiple inserts into church bulletins and event programs weekly.
- Ensure the neat appearance of the receptionist area including the lobby, the Peale Parlor, the Prayer room and rest rooms while keeping current church materials such as bulletins or brochures accessible and available.
Specific Knowledge, Skills and Abilities Required
- Excellent communication skills and personal appearance,
- Ability to courteously and patiently handle individuals who either call or visit the Church, and be easily adaptable.
- Able to multi-task with a smile.
- Prior receptionist experience is a plus, along with familiarity of Microsoft Word and Excel.
- Strong attention to detail
- Commitment to maintenance of confidentiality when necessary
Availability: The church maintains a team of Receptionists to cover Sundays through Fridays (Sundays 8 am to 4 pm, otherwise 9 am to 5 pm). On occasion, we may need additional coverage on evenings or weekends depending on the event schedule. People who have broad availability, particularly on Sundays, are ideal.
Schedule: Currently, a consistent shift of 9 am to 5 pm on Wednesday is available with additional hours possible for team coverage and special events.
Compensation Range: $18 - $20 per hour
How to Apply: Please submit a cover letter and resume via the online Career Center. EOE
Vaccination for COVID-19: The Collegiate Churches of New York mandate vaccination for COVID-19 for all employees. Final candidates who are not vaccinated, may submit a request for religious or medical accommodation, if necessary.
Marble Collegiate Church is located on Fifth Avenue and 29th Street in New York City. An open and affirming community, Marble’s history dates back to 1628 and has grown and progressed with New York City to develop a worldwide reputation.
Vision: We envision a world where we all become the individuals God created us to be.
Mission: Marble Collegiate Church is a diverse, inclusive community of God’s people led by the life and teachings of Jesus Christ. We inspire everyone to become positive thinkers who make a difference in the world.
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