Job description
Whether you're in the automotive industry or joining us from another field, Paul Miller Auto Group is ready for you to become a part of an award winning team. Paul Miller doesn’t just lend his name to a dealership, it becomes one of the family. We are in the culture of respecting our human capital and have a reputation for loyalty and treating our employees with respect. If you're interested in joining a team where there's no limit on opportunity & growth, submit your application and join the family today!
What We Offer
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Medical, Dental & Vision Insurance
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Life Insurance
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Health & Wellness Program
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401K
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FSA – Health and Dependent
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Paid Time Off
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Short Term/Long Term Disability
Responsibilities
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Operates a multi-line telephone system and transfers calls taken to the individuals concerned.
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Answers all incoming calls quickly and in a courteous and professional manner, and quickly transfers them to the individual or department concerned.
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Minimizes the time customers spend on hold and inquires several times if they wish to continue to wait.
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Takes detailed messages when the call cannot be transferred, including the caller’s name, his/her telephone number, the time of the call and the information requested; forwards this information to the individual concerned as soon as possible.
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Filters incoming telephone calls, at the request of management.
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Advises the telephone company’s maintenance department of any problems with their system.
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Updates and distributes the dealership telephone listing, as necessary.
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Welcomes customers visiting the show room and inquires as to the purpose of their visit.
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Refers customers to the appropriate department, notifies the employee concerned that a customer is waiting and introduces customers to the salespeople.
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Communicates with inquirers and visitors in a professional, friendly and effective manner.
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Acquires basic knowledge about the dealership, in order to be able to respond to inquiries for general information.
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Obtains basic demographic information on every customer, using a follow-up file, a computer system, a check-list or any other method established by the dealership.
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Records data in a customer tracking system and prepares weekly reports on potential customers for management.
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Does word processing, inputs data to update certain computerized files and files or photocopies documents.
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Opens the mail and forwards it to the individuals concerned.
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Performs office tasks, on request.
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Maintains a professional appearance and a tidy workstation.
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Performs other tasks, based on management requirements and instructions.
Qualifications
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Experience with Microsoft Office suite is a plus
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Available to work flexible hours on weeknights & weekends
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Ability to communicate customers' interests needs and requests to management and sales personnel
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Professional personal appearance
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Clean driving record
I have carefully read and understand the contents of this job description. I understand the responsibilities, requirements and duties expected of me. I also understand that this job description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to terminate my employment at any time and for any reason, and the dealership has a similar right.
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