Job description
Receptionist / Customer Service
Company Overview:
Good Earth Tools merges manufacturing prowess and engineering innovation into a uniquely customized and patented line of industrial equipment and tungsten carbide wear-proofing solutions for a diverse and global client base. Headquartered just 30 miles of St. Louis in Festus, Missouri, Good Earth Tools is a privately held manufacturer with a network of worldwide distributors.
Why you'll love working here:
Earn more – We offer competitive wages and the opportunity for annual merit increases as you progress in your career. Hourly employees are eligible for quarterly performance bonuses!
Excellent Benefits – Our benefits package offers group health insurance, a company-funded profit-sharing retirement plan, and paid holidays and vacation, performance bonuses, to name a few.
Stay Active – You'll be on the move during your shift in this fast-paced, exciting environment! You can get your steps in and participate in our company wellness program!
Be Part of a Team – Every position plays a crucial role in meeting customer needs, and we all work together to get things done in our family-run organization!
Primary Responsibilities
- Greet visitors and maintain visitor logs; completes security procedures to include issuing visitor badges
- Answers incoming calls and basic questions, transfers calls to extensions, and takes messages as necessary
- Performs administrative activities such as receiving and sorting mail and packages, booking meeting rooms, and arranging transportation
- Maintain inventory and photo databases for the marketing and sales teams
- Establish a positive rapport with internal and external customers by providing professional and courteous customer service
- Serve as backup for the customer service department as needed
- Perform other duties as assigned
Qualified candidates must have the following:
- High school diploma or equivalent is required
- Must have previous experience providing excellent customer service
- Must demonstrate a history of working effectively on a team and willingness to be cross trained to assist teammates as needed
- Excellent data entry and computer skills, including Microsoft Office Suite, are required
- Excellent written and verbal communication skills are required
- Must have the ability to work 40 hours a week and maintain a punctual, reliable attendance record
Physical Requirements:
This is a largely sedentary position, however, will require some moving about the office as well as lifting and filing. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Individuals may need to sit or stand as needed. This position may require walking primarily on a level surface for periods of time as well as reaching above shoulder heights or below the waist or lifting up to 25 pounds as required to file documents or store materials throughout the workday.
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