GENERAL SUMMARY
Monitors and observes consumers in an inpatient setting. Provides coaching services aimed at helping people with substance use, mental health, and other disorders to initiate and sustain their recovery journey.
ESSENTIAL DUTIES & RESPONSIBILITIES
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

• Assists counselors and medical team with intake process. Orients consumer as to behavioral expectations and emotional preparation.
• Communicates with consumers and provides emotional support.
• Assists medical team in assessing physical wellness. Assists counseling team by providing feedback related to consumer emotional wellness.
• Providse Motivational Interviewing and recovery engagement strategies with consumers.
• Case management and consultation with Haven for Hope, Prospects Courtyard, and Restoration programs to ensure smooth communication and transitions of consumers between programs.
• Performs housekeeping and other tasks, promoting positive environment for consumer participation.
• Performs tasks in support of medical team to assist in monitoring consumer physical well-being through recovery process.
• Monitors and orders supplies needed for consumer basic needs while in unit.
• Performs other related duties as required.

MINIMUM ENTRANCE QUALIFICATIONS
Education and Experience

• High School diploma or equivalency
• One (1) year experience with substance abuse, mental health, homelessness, or mental retardation services.
• If in recovery, must have at least one (1) year of sobriety and active in recovery program.

Licenses or Certifications

• None

Other Requirements

• Must maintain a valid driver’s license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company’s auto insurance carrier if you drive your vehicle during company business
• Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies
• Must be able to meet the physical requirements to complete SAMA and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.

COVID-19 Mandate Requirements
Unvaccinated Staff options:
a. Get Vaccinated per the CMS Mandate.
b. Have a medical/religious exemption. Unvaccinated staff will need to test once a week at the employees own time/expense and must wear enhanced PPE to include an N95 face mask and a face shield.
c. Consumer facing staff DO NOT have the option to be unvaccinated without an exemption.
d. If the position is not consumer facing, staff members may continue to be unvaccinated, without an exemption and test once a week at the employee’s own time/expense and must wear enhanced PPE to include an N95 face mask and a face shield.
Vaccinated Staff options:
a. For employees who are vaccinated and consumer facing, we are continuing to require wearing an N95 mask.
b. For all other vaccinated employees, we are requiring a cloth, surgical or N95 mask be worn in all shared spaces.
c. Vaccinated employees may only go unmasked if in a single occupancy office.

PREFERRED QUALIFICATIONS

• Bilingual (English/Spanish)

SUPERVISION

• Job has no responsibility for the direction or supervision of others.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledge of:

• Addiction and recovery models
• Applicable software applications
• Inventory practices
• Modern office procedures, methods and computer equipment
• Vital ranges and dangerous alcohol levels or substance abuse

Skilled in:

• Conflict resolution
• Counseling
• Organization and time management
• Performing a variety of duties, often changing from one task to another of a different nature
• Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios

Ability to:

• Accurately organize and maintain paper documents and electronic files
• Assist in providing minor medical aid
• Effectively communicate, both verbally and in writing
• Establish and maintain effective working relationships
• Maintain accurate and complete records
• Maintain the confidentiality of information and professional boundaries
• Meet schedules and deadlines of the work
• Summarize events and report observations
• Understand and carry out oral and written directions

PHYSICAL DEMANDS

• Must be able to meet the physical requirements to complete SAMA and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.
• Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care. The employee must be able to regularly lift and/or move up to 40 pounds and occasionally must lift and/or move up to 50 pounds.
• The employee must be able to occasionally transfer a consumer.