Job description
OUR CORE VALUES
SUMMARY OF POSITION
- Learn and demonstrate an understanding of how team, department, and City goals are interconnected.
- Contribute to a positive work culture.
- Ability to assess his/her work performance or the work performance of the team.
- Contribute to the development of others and/or the working unit or overall organization.
- Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities.
- Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assists in the creation, planning, organizing, and implementation of recreation related to health, wellness and fitness activities, classes, service and events.
- Promotes the facility, programs, and services to members and guests.
- Answers phones and provides information to the public.
- Provides positive and enthusiastic customer service to all members and guests
- Assists in recruiting, training, supervising, and directing instructors and participants
- Works independently and is responsible for overseeing activities at varied locations. Set up and take down at facilities and areas for special events, including nights, weekends, and holidays.
- Prioritizes tasks and completes them within specified time frames.
- Assists with staff related issues, including but not limited to selection, hiring, training, coaching, and mentoring of staff.
- Collects activity and registration records and makes requests in advance for budgetary recommendations, prepares reports describing and evaluating programs at completion of activity and identifies methods and areas to improve.
- Ensures appropriate supplies, equipment and materials are on hand, and makes necessary purchases within divisional budget assigned.
- Performs necessary manual labor and skilled tasks that may require lifting heavy objects, stooping, bending, and twisting.
- Complies with all City of McKinney policies and procedures.
- Adhere to assigned work schedule as outlines in city and department policies and procedures.
OTHER JOB FUNCTIONS:
- Meets and greets citizens and members of the public, and ensures the smooth operation of the front desk area, providing courteous and efficient services.
- Performs and assists with computerized registration, correspondence, public relations, record keeping and reports.
- Assist with special events and facility rentals.
- Resolve customer questions/complaints.
- Perform other duties as assigned or directed.
KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS
- Ability to embrace and embody the City’s core values of Respect, Integrity, Service, and Excellence (R.I.S.E.).
- Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided.
- Basic Microsoft Office including Outlook, Excel and Publisher
- Ability to produce desired work outcomes, including quality, quantity, and timeliness.
- Ability to plan and organize work, time, and resources, and if applicable, that of subordinates.
- Knowledge of community resources available for kids, teens and adults.
- Skill to build professional relationships with internal staff and customers.
- Skill to communicate effectively both orally and in writing.
- Ability to problem solve, plan and organize.
- Skill to create programs for kids, teens and adults, including those aged 50 years and over, as needed.
- Skill to using computers and related office software.
- Skill to handle multiple tasks and prioritizing.
- Ability to work with frequent interruptions.
- Skill to work well with people of all ages.
- Skill to design, create, market and promote programs.
- Skill to establish and maintain good working relationships with other city employees and the public.
- Ability to interact in a professional, respectful, and ethical manner at all times.
- Has the ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect.
- Offers flexibility and adaptability, especially during times of change.
Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements.
CONDITIONS OF EMPLOYMENT
- Must pass a drug screen and background check.
- Must have Class C Texas Driver’s License
- Must be comfortable to drive a 14 passenger van
- Must be able to work evenings, weekends, and/or holidays.
WORK ENVIRONMENT
The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status.
The City offers a full complement of benefits:
Medical Insurance, Dental Insurance, Vision Insurance, Life and Accidental Death and Dismemberment Insurance, Long Term Disability Insurance, Legal Services, Flexible Spending Medical and Child Care, Employee Assistance Program, Supplemental Insurance; Paid Vacation and Sick Leave, Nine Paid Holidays. Texas Municipal Retirement System (TMRS) mandatory 7% employee contribution with City match of 2:1; 457 Deferred Compensation Plans; Tuition Reimbursement
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