Job description
Category :
Human Resources
DOING BUSINESS WITH PEOPLE, FOR PEOPLE.
PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS
QUALIFICATIONS
DOING BUSINESS WITH PEOPLE, FOR PEOPLE.
Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.
PURPOSE OF POSITION
Develop, implement, assess and improve day to day operations of inbound call center in order to meet and exceed all aspects of client needs and requirements according to policies and procedures
PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS
- Review and monitor employment applications for contact center employees
- Maintain relationships with appropriate recruiting resources
- Maintain professional and accurate representation of Teleperformance to candidates
- Pre-screen applicants, schedule and conduct interviews
- Conduct pre-employment testing, reference checks and background checks
- Review and audit new hire paperwork ensuring completion and accuracy
- Communicate employment offers and orientation to new employees
- Maintain recruiting reporting and data i.e., interview/hire ratios or resource data
- Assist in other functions as required by supervisor
- Thrive as a team player in a fast paced, high energy, change oriented environment
QUALIFICATIONS
- 1-2 years recruiting and interviewing experience in a high volume setting
- Excellent customer service skills and building rapport with employees, management and vendors
- Excellent verbal and written communication skills
- Must be fast learner and quick problem solver
- Must have proficiency in Microsoft Office Suite of products
- Ability to think innovatively with regard to recruiting and overall employee experience
- Previous call center experience preferred
- Excellent attendance history is required
- Must pass background and drug tests
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