Referral Specialist, Internal Medicine
Job description
Performs a wide range of access administrative duties to include eReferral processing, patient appointment scheduling, verification of benefits, insurance authorizations and screening, communication with referral sources and other tasks assigned. Requires the ability to multi-task and function in a fast-paced environment while contributing to a positive environment for patients and physicians. Must be patient-focused, with attention to detail, and empathetic to the patient’s needs.
Position requires knowledge of general medical terminology. He or she works directly with the clinical staff and acts as a liaison between the patients and medical providers. This position requires daily communication and collaboration with patients, nurses, providers, Administrative Assistants, and medical insurance companies to coordinate care. Communication and respect for the patient is essential to build rapport. Patient assessment skills are essential. This individual must be able to prioritize tasks and utilize time efficiently. The person in this position must be able to think critically and logically to facilitate appropriate scheduling of appointments.
- Minimum 2 years’ experience as a Referral Coordinator (preferred)
- Bachelor’s degree preferred or combination of education and experience
- Strong customer service focus
- Must have excellent verbal and written communication skills.
- Must possess strong problem-solving skills to identify and resolve scheduling issues
- Must be able to effectively communicate providing verbal feedback in a professional manner.
- Must be able to follow and understand instructions, and react favorably in all work situations.
- Demonstrate personal and professional integrity
- Must have strong interpersonal skills and be mentally adaptable in dealing with variety of people at various levels within and outside GWMFA.
- Must contribute to a positive work environment
- Demonstrate flexibility and partner with all team members to achieve goals
- Excellent organization skills and ability to manage multiple tasks with same level of effectiveness.
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