Job description

The Regional IT Support Specialist works as a part of a two-person tech team supporting staff and managers in the Greater Capital Shared Business Network (GC-SBN) region. The Specialist responds to help desk tickets; troubleshoots hardware, software, telecommunications, and network issues; and orders and configures equipment. The Specialist provides basic level IT information, training, and onboarding for staff and performs other IT projects as assigned.

The position serves as the local IT contact for CCE of Albany Countyand as a backup for the Lead IT Manager, helping to ensure the IT needs are met in a timely and efficient manner. This position works out of CCE of Albany County’s Voorheesville, NY office and frequently travels throughout the region including Albany, Columbia/Greene, Fulton/Montgomery, Rensselaer, Saratoga, Schenectady, Warren, and Washington counties.

We firmly believe in work-life balance and we provide generous paid time off. This position is full-time (37.5 hours/week) and is paid at a rate of $26 per hourand includes 21 Vacation days, 14 Holidays, 3 Personal days and 12 Sick days annually. Mileage for work related travel is reimbursed. Excellent benefits package includes health insurance, free dental Insurance, NYS Retirement (NYSLRS), and much more.

Qualifications include an Associate's degree plus related experience and IT skills including MS Office Suite, databases, knowledge of Active Directory, Microsoft server, and desktop operating systems. A High school diploma/GED equivalent and 1-year related experience may substitute for an Associate’s degree.

All applications must be received on-line by November 21, 2022. Position closing dates may change based on Association needs.To apply and for further details: https://cornell.wd1.myworkdayjobs.com/CCECareerPage/job/New-York-State-Other/CCE-of-Albany-County-Regional-IT-Support-Specialist---Voorheesville--NY_WDR-00033957

Cornell Cooperative Extension is a collaboration among Cornell University, the United States Department of Agriculture, the State of New York, and the residents of New York State. Per NYS Law, county and regional extension service associations are subordinate governmental agencies. This employment opportunity is with the entities listed and not with Cornell University. Cornell Cooperative Extension is an employer and educator recognized for valuing AA/EEO, Protected Veterans, and Individuals with Disabilities. Individuals who bring a diverse perspective and are supportive of diversity are strongly encouraged to apply.

Job Type: Full-time

Pay: $26.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Work Location: One location

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