Job description
Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
Get to know the business
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multi-channel distribution network.
Regional Service Manager
AIG Warranty delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting.
With over 20 years of experience, we are one of the warranty and service industry's leading providers, which is why many of the world's largest and most respected brands choose us. When retailers or manufacturers want flexible and innovative service solutions that will ensure the focus of building customer retention and customer satisfaction, they turn to us.
About the role
This position will lead and direct a Service Team to ensure service delivery effectiveness and related areas for efficiency, geographic coverage, profitability and quality (achieving high level of customer care). This role will develop working relationships with existing and future service partners; negotiate any needed rate/contract changes and drive improved performance of existing service network to better meet the needs of AIG, client and customer.
What you need to know
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Manage a Service Team to achieve Key objectives set by the business.
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Manage ongoing negotiations with national service providers with multi-capabilities to achieve competitive cost and quality for service fulfillment.
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Manage overall service severity (claims cost) and support Risk Management in setting and maintaining premiums on all service contracts sold.
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Provide strategic support for the business and establish effective service solutions for new and potential clients and products.
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Collaborates with peers to optimize company resources, share best practices across teams and develop internal talent.
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Develop and test new and innovative processes to increase service and process efficiencies.
What we’re looking for:
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Previous management experience in field service (major appliance, consumer electronics, HVAC, Plumbing, etc.)
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Strong project management background
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Strong customer and service focus
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Demonstrated leadership ability
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Proven team player
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Excellent interpersonal skills
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Disciplined work ethic
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Proven relevant work experience
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Bachelor's Degree preferred
#LI- AIG
We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 24 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.
We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
We are an Equal Opportunity Employer
American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
To learn more please visit:
https://www.aig.com/about-us/diversity-equity-and-inclusion
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to
candidatecare@aig.com
. Reasonable accommodations will be determined on a case-by-case basis.
Functional Area:
CL - Claims
Estimated Travel Percentage (%): Up to 25%
Relocation Provided: No
Service Net Warranty, LLC
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