Regional Supervisor - Post Release Services (PRS) - Remote Position

Requisition #: req9609

Location: Remote within the US

Hours: Full-time (40 hours/week)

Bethany is changing the world through family. We began our work by serving one child more than 75 years ago. Today, Bethany is an international Christian nonprofit partnering with communities in more than 30 states and in several countries around the world. We strengthen and preserve families, support displaced people fleeing danger, and find safe, loving families for children who need them. Bethany is at the forefront of creating and implementing solutions to meet the growing needs of vulnerable children and families in the U.S. and around the world.

This individual is also responsible for assessing trending patterns to include training gaps for staff as well as provide innovative sustainability to peers across the offices. This position will be trained in trauma informed care to provide support to the staff in case collaboration and consultation for effective service to children and families.

ESSENTIAL JOB RESPONSIBILITIES:

• 
  Attend project team, staff, local, and national meetings that will enhance provision of services to unaccompanied minors and their families;
• Direct, train, and develop case management and lead case management staff within the program;
• Promote effective operations through hiring, training, and orientation of new hires;
• Conduct individual supervision and monthly team meetings with all direct reports;
• Conduct monthly group supervision to review changed policies, issues or concerns from record reviews or data system reviews, and implement new procedural changes;
• Submit weekly case capacity, reports, and trending data to Headquarters staff to maintain and ensure consistency of caseloads and flow of work to the families in the community;
• Review all submitted reports and home studies to provide feedback and corrections within the defined deadline timeframe, while ensuring that all reports are submitted to the contractor through the data portal in compliance with contractor and agency quality and time requirements;
• Cultivate an environment where program staff model positive adult behaviors, while also nurturing youth and families, while providing structure, support, and respect;
• Participate in the preparation of the annual budget, goals, and objectives for this program by collaborating with the National VP team for Refugee and Immigrant Services;
• Receive and process intake and referrals, while distributing case assignments in a fair and equitable manner;
• Oversee all Tier 3 sites within their assigned region to include assigning cases, coordinating flyouts, and ensuring resources are available in states with clients to support staff;
• Oversee the collaboration between the local and national office staff to ensure open communication and referrals are being assigned accurately and accepted in a timely manner;
• Develop, update, and maintain the program operating manuals;
• Ensure program operations and services are consistent with the established agency, state, federal, and licensing standards and requirements;
• Ensure agency policies and procedures are enforced through completion of staff evaluations, conference request, time sheets and reimbursement vouchers to include timely mileage submission;
• Maintain, enhance, and develop collaborative relationships with referral sources, state and federal agencies, volunteer and community agencies, and employers and individuals;
• Attend monthly peer group meetings to support growth, support staff, and ensure continuity of care for clients across the offices;
• Provide training and onboarding to all local staff in accordance to federal, state and agency expectations and in collaboration with the National Training Manager and Quality Assurance Director;
• Assist in onboarding new supervisors across the offices to include training and shadowing when needed;
• Manage the vacation schedule to ensure adequate coverage and availability of services;
• Ensure all case recording expectations satisfy state and agency requirements;
• Stay up-to-date on current trends and theories related to the program, while proactively recommending changes to agency policy and practice, as necessary;
• Stay abreast of all agency, federal, and state regulatory requirements related to social services;
• Complete other duties as assigned.

Qualifications:

• Master’s level degree in Human Services, Social Work, or equivalent field of study from an accredited college;
• At least five (5) years of experience in foster care, family preservation, refugee and immigrant services, and/or social services;
• Active Child Welfare Certification in the state of the work location, preferred;
• Bilingual Spanish/English fluency or other common languages spoken by refugee and immigrant populations, strongly preferred;
• Demonstrated ability to work effectively on a multi-disciplinary team;
• Excellent verbal and written communication skills;
• Demonstrated experience with trauma and working with unaccompanied children and/or families;
• Demonstrated ability to train others and facilitate learning;
• Demonstrated knowledge of ORR requirements, protocols, expectations, and the culture of the population served;
• Demonstrated clinical, therapeutic and crisis intervention skills;
• Mature and stable judgment, sensitivity to various cultures and the unique history of refugees;
• Successfully pass the required medical exam and have the physical ability to fulfill the essential functions, to include but not limited to physical restraints of a resident, as needed;
• Successfully pass a TB test annually and document preference to receive or decline Hepatitis immunization;
• Computer and typing skills sufficient to perform essential job functions;
• Active motor vehicle license and a reliable automobile with adequate insurance coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Diversity, Equity, and Inclusion Commitment.

We value and embrace the principles of diversity, equity, and inclusion; our culture is strengthened and our workplace is more dynamic. We are a global organization with multicultural staff, clients and stakeholders, so we strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. More work remains, but we are deeply committed to honestly acknowledging and addressing the impacts of race and racism throughout the organization. This work can be uncomfortable and even painful, but we believe that the greatest challenges bear the greatest rewards.