Job Description

Job Title:

XRN03G– Registered Nurse (Call Center)

Brief Description:

Provides telephonic professional nursing services in support of client funded contracts. This includes: telephonic patient support and resource, referral source, data collector and nurse educator to patients, consumers and healthcare professionals.

Specific job duties:

• Adheres to principles as stipulated by program specific contractual agreements and company practices which may include: Patient Support: Make outbound phone calls to patients who have opted into a patient program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries. Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources patients. Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions and care. Collect Data: Assemble accurate, timely, clear data and complete summary of follow up phone calls, patient inquiries, and outcomes Educator: Complete patient teaching in relation to the use of products 75 %
• Participates in program specific customer meetings and training sessions. 10 %
• Participates in program specific orientation meetings and demonstrates clinical competency on electronic/written tests. 5 %
• Performs special projects and performs other duties as it pertains to specific contract performance 10 %

Supervisory Responsibility:

Works under moderate supervision.

Desired Skills and Qualifications:

• Minimum- Associate's Degree and professional nursing license
• Registered Nurse License in good standing in the state in which you work and/or cross-licensed in other states
• Telephonic nursing roles must have (or be willing to obtain) a compact nursing license; additionally, the employee must be willing to obtain additional state licenses upon request.
• 2-5 years experience
• Basic database and office navigation skills
• Ability to maintain a high level of customer interaction/service skills while talking with patients via phone; ability to multitask in both PC/Phone related tasks and maintain adherence to approved scripted materials. Ability to interpret information shared by the patient to determine next steps as the individual case may warrant.

UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients