Job description

Thundermist's Mission - To improve the health of our patients and communities by delivering exceptional health care, removing barriers to that care, and advancing healthy lifestyles.

Please note, effective September 1,2021, all Thundermist employees are required to have an initial dose of vaccine to prevent Covid-19. Effective October 1, 2021, all employees of RI licensed health care facilities must be fully vaccinated against Covid-19. Employees may be deemed exempt from this requirement based on documentation from their health care provider.

General Responsibilities:
The nurse is responsible for performing successful telephone assessment of a patient’s condition using established guidelines/protocols (Schmitt and Thompson) under the clinical guidance/supervision of the Physician and/or NP. Contributes to the smooth delivery of excellent patient care via telephone. Develops appropriate relationships with patients, families, and colleagues as a team member providing the highest quality patient care.

Qualifications: Required Qualifications:

• Current RI RN license
• Ability to communicate effectively and work collaboratively with patients, providers, other members of the health care team, other disciplines, and community agencies.
• Professionalism, self-starter, leadership skills, triage skills, documentation skills, and teaching skills
• Experience with computers, web-based programs, EMR. Ability to interpret, adapt, and apply guidelines and procedures
• CPR certification required

Preferred Qualifications:

• Two or more years nursing experience preferred
• Ambulatory Health Care experience preferred
• Candidates who do not meet all of the preferred qualifications are encouraged to apply.

Significant Job Functions:

• Efficiently obtains an accurate medical history, determines chief complaint, and provides appropriate disposition of the patient.
• Answers the caller’s questions and provides pertinent advice and education.
• Utilizes critical thinking and problem-solving skills to recognize and match symptoms to protocol, assigning acuity (emergent, urgent, acute, and non-acute), and escalates to the provider when required.
• Offers home treatment advice as appropriate. Accesses patient information via EMR.
• Provides reassurance and direction to the caller.
• Resourceful, resilient self-starter who can work within in an interdisciplinary environment.
• Knowledge of the teaching principles of health care information to pediatric, adult, and geriatric populations.
• Communicates based on patients’ level of understanding and comprehension.
• Serves as the primary point of contact for telephone patients with a variety of health or illness questions.
• Documents encounter and decision making in EMR in a concise and accurate manner, utilizing the patient's own words as appropriate.
• Listens, communicates, and documents simultaneously and navigates computer programs to assess, process, educate and document all information in a professional manner.
• Recognizes and incorporates the dynamic scope and standards of practice for the professional ambulatory care nurse
• Utilizes the nursing process to facilitate decision making by performing problem focused assessments of patients’ and/or parents primary concerns, identify problem(s), analyze, and integrate subjective and objective data, decide on a plan of nursing action, apply appropriate nursing interventions, and evaluate outcomes
• Follows laws, policies, and regulatory requirements governing healthcare services and practices in the state of Rhode Island.

Physical Effort/ Environment:

• This role is remote (local), with onsite training expected.
• Minimal physical activity, desk/computer use.

Work Schedule Demands:

• Part- time to Full-time position with hours scheduled during hours of operation (8am-8pm Monday through Thursday and Friday 8am-5pm).

Communication Skills:

• Interpreting medical terminology. Uses all available methods of communication with patients such as interpreting, counseling, group discussion, written materials, and visual aids.
• Has sensitivity to the patient population we serve, by identifying cultural, social, and economic characteristics.
• Able to document clearly, competently, and concisely in the medical record.
• Ability to maintain confidentiality of information and communicate in a professional manner with patients, families other staff and outside contacts

Confidentiality of Information:
Thundermist is dedicated in securing the privacy and confidentiality of protected health information under the Health Insurance Portability and Accountability Act. It is the responsibility of all employees to comply to state and federal guidelines in accessing sensitive information.

ADA & EEOC Statement:
Thundermist provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Thundermist is dedicated to the goal of building and maintaining a diverse and inclusive workforce committed to caring for patients in a manner that is respectful of cultural difference. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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