Under the general direction of the Registration Services Supervisor, Manager, and/or Director, performs a variety of complex duties for the registration and basic scheduling skills.

Major Responsibilities:

Enter Lab, Radiology and basic ancillary service appointments to schedules. Schedules patients for treatment and services for multiple providers at multiple campuses.

Coordinates the provision of multiple services to patients. Processes updates and corrections to patient insurance and demographic information, as well as obtains prior insurance referrals and authorizations.

Collects patient liabilities prior to or on the date of service, as appropriate.

Arranges a variety of associated tests, procedures, and/or ancillary services according to established guidelines and specific criteria.

Prioritizes visits and services in a manner that will foster more efficient utilization of physician’s clinical staff, and patient’s time, as well as equipment and facilities.

Obtains and enters into the computer-based patient registration/scheduling system, demographic, insurance and other related patient information.

Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.

Follows up to correct discrepancies as required.

Telephones and/or notifies patient of appointment times. Provides patient with standard information regarding their personal preparation for scheduled procedures and services.

Mails patient information packets to patients.

Transcription of paper orders when applicable.

Assesses patients’ financial needs and directs accordingly to financial counseling, and refers to appropriate person or area.

Provides a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, etc.

Maintains accurate and timely records, logs, charges, files and related information as required.

Collection of patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.

Obtains patient and witness signatures for all paperwork, including but not limited to Consent to Treat, HIPAA, Privacy, Medicare Rights, Important Message for Medicare, Patient Rights, etc.

Position Qualifications:

Required:
High School Diploma or Equivalent

Preferred: Associate or Bachelor’s Degree in Business or Healthcare related field.

Experience/Skills:
Required:
1. Minimum of 1-2 years’ hospital admissions, insurance or billing experience required.
2. English speaking, reading and writing skills required.
3. Strong communication and customer service skills both verbal and written required; with a variety of internal and external customers.
4. Demonstrated knowledge of medical terminology.
5. Ability to work in high volume, team-oriented environment.
6. Holiday and/or weekend shift work, as well as after-hours coverage as required.

Preferred:
1. Experience in hospital admissions, insurance, billing, scheduling or telephone customer service preferred.
2. Previous insurance verification and/or authorization preferred.
3. Bilingual speaking, reading, and writing skills preferred.
4. Proficient data-entry skills with attention to detail.
5. Ability to take directions and work independently.