Paya (NASDAQ: PAYA) is a leading provider of integrated payment and frictionless commerce solutions that help customers accept and make payments, expedite receipt of money, and increase operating efficiencies. The company processes over $35 billion of annual payment volume across credit/debit card, ACH, and check, making it a top 20 provider of payment processing in the US. Paya serves more than 100,000 customers through over 2,000 key distribution partners focused on targeted, high growth verticals such as healthcare, education, non-profit, government, utilities, and other B2B end markets. The business has built its foundation on offering robust integrations into front-end CRM and back-end accounting systems to enhance customer experience and workflow. Paya is headquartered in Atlanta, GA, with offices in Reston, VA, Fort Walton Beach, FL, Dayton, OH, Mt. Vernon, OH, and Dallas, TX.

Job Summary:

Paya, a Nuvei Company, is looking for a Relationship Manager. The Relationship Manager role will be responsible for developing and maintaining strong relationships with our largest customers using our payment processing services. This position is similar to a Technical Project Manager role but with the requirement to also build solid, individual relationships with approximately 40 large customers. This position requires a technical background where you must understand API integrations, software development processes, and agile methodologies. The role requires working with an account management team to manage all customer requirements and requests. You will also work with cross-functional teams such as engineering, sales, and finance. The key requirements are a technical understanding, strong project management skills, and extremely strong customer communication skills.

Responsibilities:

• Develop strong, individual relationships with customers. They need to know they can call you with any request and you will work with internal teams to get these requests delivered
• Create detailed project tracking processes and communicate plans to customers
• Collaborate with account management team on a daily basis to stay involved and help resolve issues
• Collaborate with engineering, sales, and marketing teams as needed
• Own the feature set and act as the product evangelist to build awareness
• Perform other assigned duties as required by the organization, business and/or clients

Qualifications and Requirements:

• Experience Managing very large customers using your company’s software platforms
• Strong Communication Skills required – keeping cool under pressure – creatively finding solutions
• Experience working with Engineering/Development and Sales Teams
• Knowledge of Payments Industry preferred
• Ability to define and translate a vision into detailed and actionable plans
• Proven technical competence in understanding how APIs work, how file integrations work, and ability to communicate technical change requests to the development teams
• A proven track record of success in a fast-paced, dynamic environment with multiple competing and sometimes conflicting priorities
• Outstanding verbal, written, and presentation skills, as well as the ability to persuade, inspire, and motivate others

Education Requirements

• Bachelor’s degree in business, IT/technology, or other related field, or equivalent work experience

Paya is proud to be an Equal Employment Opportunity and Affirmative Action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.