Safeco sells insurance through more than 10,000 independent agents nationally and no two are exactly alike. The Agent Customer Service Representative provides support and ease of doing business for our independent agents through offering complete and accurate information while providing a superb experience. After attending our informative and interactive paid training program, you will become a subject matter expert in educating our agents on our innovative systems and services which allows them to promote quality growth for Safeco.

Our Common Purpose is the guiding principle that exemplifies the way we behave at Liberty Mutual Insurance. It defines how we interact with our customers, agents, and each other to deliver the kind of exceptional customer experience that differentiates us from our competitors.

Professional Training Class Start Date: October 10, 2022

**Schedules will be assigned with start times between 7AM and 11AM PST and end times between 3:30PM and 8PM PST (start times 10AM and 2PM EST and end times 630PM and 11PM EST) Monday through Friday.**

Responsibilities:

• Delivers expertise by identifying and analyzing agent needs to offer solutions on Safeco products and services and provide education on self-service tools.
• Research policy, coverage and eligibility provisions
• Upholds our client care standards by achieving individual goals on call quality, handle time, adherence, first call resolution, and reliability
• Maintains and tracks accurate data in various computer systems.

• Associates degree in a business-related field or equivalent training required.
• Minimum of 6 months related work experience required; customer service experience or help desk preferred.
• Ability to review, record and organize information from a variety of departments.
• Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment.
• Ability to handle confidential and proprietary information.
• Proficiency with computers is mandatory; Knowledge and ability to use Microsoft office.
• Must have a clear understanding of the organization`s policies, standards and procedures to guide customer interactions.
• Passing Proficiency Assessments is required.