Job description

CardWorks Servicing ("CWS") is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America. CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards.

Associate I, Customer Support
This is a remote-work opportunity. This position is available to NY, PA, OH, NC & FL state permanent residents only.***
Day, Afternoon, and Evening shifts available
VIRTUAL TRAINING Required for Hire, M-F- 9:00AM-5:30PM. Tentative Start Date: 1/23/2023

CardWorks is a family oriented company that strives for excellence. If you are looking for a company that engages you and allows you to use your skills to create a better experience for others, then CardWorks is the place for you!

While working from home as a Customer Support Associate you will deliver extraordinary customer care by responding to telephone inquiries regarding customer credit card accounts in a fast paced, structured customer focused environment. While speaking with account holders, you will evaluate and analyze information to resolve inquiries by asking probing questions and offer solutions that benefit the customer.

Qualifications and Experience:

• High school diploma or its equivalent
• 1 year minimum of customer service or call center experience preferred
• Experience working remotely, a plus
• Connectivity Requirements must be met by applicant
• Schedules typically require 1 weekend day, and shifts are typically 8 hours
• Detail oriented with strong organizational skills
• Excellent written and verbal communication skills
• Ability to exercise discretion when dealing with confidential information
• Proficient in Microsoft Office Suite
• Bi-lingual pay differential

Remote/Virtual - Work from Home Requirements

Because your employment experience will include remote work, the Company requires that you maintain the following additional items, as a condition of employment.

• Dedicated work space that minimizes noise and outside disruption, and protects confidential and secure information
• Smart phone mobile device with minimum operating systems: Android 5 or IOS 9
• High Speed Wired Internet: Download speed of 30 MBPS and Upload speed of 5-10 MBPS minimum
• Landline telephone service that can be used to receive work calls. Call waiting, three way calling, and call forwarding features must be deactivated while working.

All positions require completion of 4-6 weeks paid training, Training hours for all shifts are Monday through Friday from 9am-5:30pm. Once virtual training is complete you will begin your regular schedule.We are an equal opportunity employer. CardWorks will do a thorough background check for all hires. This includes a review of your personal credit history, drug testing, background check, and employment/personal references. A good credit history is important.

#INDEG

Job Type: Full-time

Pay: From $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Call Center: 1 year (Preferred)

Work Location: Remote

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