Get to Know Us!

Marilyn Todd Insurance is one of the largest, highest producing Allstate agencies in the country. We are 50+ employees strong and service property and casualty products in the state of Georgia. Our systems and processes allow us to offer remote work and excellent growth opportunities! With a team of dedicated customer service professionals, the goal is to guide our clients through the confusing world of insurance.

Remote Customer Experience Representative

When people need help with their insurance products, they want a friendly, reliable, and educational experience. This is where you come in! Our goal is to give our clients peace of mind and even save them money in the process.

Here is what a typical day looks like:

• Review the daily schedule with the team to assure everyone is on the same page.
• Talk to customers concerning their policies & make recommendations.
• Manage inbound calls & give our customers a peace of mind!

This team is managed by our GA CX Manager, Patrick Oliver!

Fun Fact: He was born & raised in the state of Georgia & is a huge Georgia Bulldogs fan!

Patrick is looking for customer service professionals who:

• Have a passion for people
• Can problem solve effectively
• Communicate respectfully
• Operate with integrity

Benefits you can expect from us

• Great compensation! – $45k starting salary with bonuses opportunities
• Health, Dental, and Vision insurance for you and your family.
• Regular Schedule – Monday through Friday - 8:30am to 5:30pm EST
• Vacation – We start everyone with 9 days with more days added with tenure.
• Sabbatical Leave – We give you a week off every year once you've worked here 9 months.
• We invest in you – $5,250 per employee per year is available for education and training & we encourage you to use it!

Responsibilities of a Customer Experience Agent

• Answer 20-30 incoming calls daily from customers
• Problem solve for clients by assisting with customer questions or concerns and follow up with them concerning their policies
• Keep our customers best interests in mind by recommending coverages to save them money
• Strive to hit targets for cross-sells and call handling numbers

Will you consider joining our team?

At MTI, you will find a team of professionals who are devoted to seeing you grow professionally and personally. We work hard and reward those who work alongside us to exceed their goals, show compassion to others, and change the world of insurance for the better. If this resonates with you, we think you'll do great here.

"So When Can I Start?"

MTI is GROWING! We are always looking for great talent and are looking for people to start as soon as possible. Our interview process consists of a phone screen and a video interview. If you feel like you would be a good fit, please apply!