Select Staffing is looking for CUSTOMER SERVICE REPRESENTATIVES to join our team at a busy local medical provider in the Albuquerque area.?

WORK FROM HOME *This is a remote work from home position

• Spanish and Navajo speakers needed

?The scheduling assistant is responsible for providing customer service for patients regarding scheduling appointments, referrals, messaging, and maintaining patient demographics. Ensure callers?receive service excellence when responding to telephone, written, online, E-Business, chat, and in person inquiries?

• Monday-Friday First Shift
• Pay rate: $15.45 an hour
• Weekly Pay
• Expectation to be onsite for first day equipment check

?Customer Service Rep?Responsibilities?

• Responsible for providing customer service for patients regarding the triage of patients, scheduling appointments, referrals, messaging, and maintaining patient?demographics.?
• Respond to incoming calls routed through skill-based technology to meet quality standards and performance measurements.
• Is ready to take calls at the scheduled time and?spends the appropriate amount of time taking calls throughout their shift to resolve contacts on initial encounter.
• Conducts outbound calls as required and meets established?quality/quantity guidelines supporting initiatives and/or programs.?
• Develop and maintain positive customer or partner relationships.
• Acts as member/patient advocate in dealing with practitioners, employer groups, and brokers.
• Maintains?prescribed standards of quality in all research

Requirements

• High school diploma plus one to three years office/business experience; call center experience preferred and/or is currently demonstrating customer service skills, meeting?current department metric and attendance guidelines within department.
• Claims processing experience in managed care with possible enrollment experience is preferred.?
• Demonstrated ability to communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff.
• Written?communication skills as well as business writing and presentation skills are required.
• Requires strong organizational skills, ability to create, sort and analyze reports (Excel,?Access, etc) and system processes.
• Requires ability to retain plan details and basic medical terminology.
• Must be able to work cooperatively with other?employees and function under pressure.
• Demonstrated ability to sustain quality standards.
• Must be able to prove ability to type 30 wpm with 90% accuracy.?
• Spanish and Navajo speakers needed
• RELIEABLE HOME INTERNET REQUIRED
• Internet or connectivity issues may require reporting to main facility for work.

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