Job description
IMMEDIATE START!!
Customer Service Representative
Training Hours: 9:00 a.m. – 5:30 p.m. EST or 1:30 p.m. – 10:00 p.m. EST
Schedule: Production schedules will be determined after training and will be based on client needs. They will mirror training hours and include 1 weekday off & 1 weekend day off.
Location: Work from Home; Must meet personal equipment requirements and have ability to connect to internet via ethernet cord.
About The Customer Service Representative:
Responsibilities:
Qualifications:
Benefits:
EEO Statement:
We are growing and expanding! ContactUs Communications is based in Columbus, Ohio and is currently looking to expand our work from home program. You will be provided with the training needed to give our customers the best experience possible.
Customer Service Representative
Training Hours: 9:00 a.m. – 5:30 p.m. EST or 1:30 p.m. – 10:00 p.m. EST
Production Hours: M – F 9:00 a.m. – 10:00 p.m. EST; SAT 10:00 a.m. – 10:00 p.m. EST;
SUN 10:00 a.m. – 9:00 p.m. EST
Schedule: Production schedules will be determined after training and will be based on client needs. They will mirror training hours and include 1 weekday off & 1 weekend day off.
Location: Work from Home; Must meet personal equipment requirements and have ability to connect to internet via ethernet cord.
About The Customer Service Representative:
The Customer Service Representative provides support for customers based on their needs to provide a positive and successful customer experience. Individuals must be sociable with a capability for providing professional and clear answers to customers' concerns and requests. Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues.
Responsibilities:
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Input information from interactions into customer management system.
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Handle incoming calls, emails, letters, and chat sessions from customers
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Look up product information to provide answers and recommendations.
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Explain products in a clear and professional manner.
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Obtain and examine all relevant information to assess the validity of complaints.
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Quickly assess customer needs and proactively provide solutions.
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Consistently use sale approach and techniques based on product.
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Refer unresolved customer grievances to designated departments.
Qualifications:
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Must be at least 18 years old
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Must have a HS Diploma or GED
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Must provide your own computer/laptop, ethernet cord, high quality headset with a microphone
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Must have a quiet workspace
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Must pass a speed test for high-speed internet
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Comfortable using PC platforms, Microsoft Office
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Ability to type 25 wpm or greater
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Friendly, Energetic, and personable attitude
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Excellent verbal and written communication skills
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Excellent troubleshooting skills
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Flexible team player with ability to execute duties efficiently
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Reliable and conscientious
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Good organizational skills and work habits
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Ability to work alone with minimal assistance
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Flexible schedule including evening and weekends up to midnight
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Ability to be flexible and quickly adapt to changing business needs
Benefits:
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Paid Time Off
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Paid Training
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Medical/Dental/Vision Insurance
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401K Plan
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Opportunity for advancement
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Competitive starting wage
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Work in the comfort of your home
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement:
ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs
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