What you will do:

The Auto Club Group is seeking a Travel Agent who can provide services and sells domestic and international airline tickets, car rental, hotel and travel insurance to Leisure Travel Clients/Customers/Executive Management/Board Members/Field and Call Center Agents through an in-bound telephone environment.

In this position, you will have the opportunity to:

• Determines member/customer/executive client needs based on individual consultation and emphasizes preferred vendors as appropriate. Cross selling of membership to align with the ACG Connected Member Vision.
• Consummates sales by making necessary travel arrangements and advises Leisure travelers/arrangers of various travel information including cancellation/change penalties, schedules, and fares.
• Receives, investigates, and provides timely resolution to travel problems and issues.
• Certified Travel Counselor designation, college level coursework, technical school, or related work experience.
• Experience as a lead/senior travel agent.
• Advanced sales techniques
• Computerized reservation system equipment

How you will benefit:

Our Auto Club Travel Agents earn a competitive hourly rate of: $17.32 - $30.78

• Full time, paid training
• Various afternoon and evening schedules to pick from that include weekends and holidays.
• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:

• 401k Match
• Medical
• Dental
• Vision
• PTO
• Paid Holidays
• Tuition Reimbursement

We’re looking for candidates who:

• Have a high school diploma or equivalent
• Successful completion of AAA approved training programs within 12 months.
• Extensive travel agent experience with emphasis on domestic and international airline transactions done through the Computer Reservation System (CRS) and auto faring of transactions.
• Car, Hotel, and Insurance knowledge
• Tourism nomenclature
• North American geographical relationships
• Worldwide reference sources
• Plan and book Western Hemisphere and European international airline reservations on the Computer Reservation System (CRS)
• Plan and book complex international and domestic itineraries, hotel, car and rail reservations
• Meet or exceed established performance, production and quality standards
• Operate an Apollo or other CRS and acquire a thorough knowledge of all necessary Apollo/CRS functions
• Review all fare options, including Agentware, and provide enhancements to the basic travel purchase, including hotels and cars
• Perform basic mathematical skills including percentages
• Communicate effectively in the work environment and with the public
• Plan and organize with an attention to detail and accuracy throughout the selling/servicing process
• Work in a team environment to promote member/customer satisfaction
• Learn and use a variety of travel related information including geography and travel resource material
• Work independently with minimal supervision
• Arrange travel itineraries for small groups
• Work with the Travel Group Department to procure airline agreements and book air for incentive and leisure groups
• Offer advice on the destination and be knowledgeable about making transportation and accommodation requests
• Keep abreast of developments in foreign countries that may influence travel arrangements or make a destination unsafe
• Be knowledgeable about passport and visa requirements for international travelers
• Familiarity with the internet
• Be knowledgeable about Travel Entry Requirements and Protocols for Domestic and International Destinations
• Ability to troubleshoot minor computer issues.
• Desire and capability to work from home

Home Office Requirements include:

• A designated workspace free from interruptions and distractions
• Workspace large enough for two monitors and phone
• 100mb per second high-speed Internet with the ability to connect a computer and phone line directly into a modem
• Personal laptop or computer (Chrome Book or Tablets will not provide the necessary bandwidth to perform duties)
• Ability to plug in (4) outlets with power strips
• Personal cell phone during training with ability to download company apps for network access
• Earbuds or phones recommended

What it’s like to work for us:

We serve our members by making their satisfaction our highest priority. We do what’s right by sustaining an open, honest, and ethical work environment. We lead in everything we do by offering best-in-class products, benefits, and services. And we value our employees by seeking the best talent, rewarding high performance, and holding ourselves accountable.

All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences makes us stronger.

Who we are:

The Auto Club Group helps AAA Members enjoy life’s journey with peace of mind by providing innovative solutions, advocacy, and membership benefits wherever and whenever they need them. We currently conduct business in 14 states in the upper Midwest and the Southeast.

The Auto Club Group has established four long-term enterprise goals:

• Long-term, sustainable, profitable growth
• AAA Membership growth and renewal
• Operational excellence
• Become the “flagship club” of the AAA Federation

Important Note:

The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

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