Remote Medical Scheduling Specialist- Naples-Patient Access Center

The Patient Access Center (PAC) supports our clinics and patients by scheduling appointments, assisting patients, and getting clinical calls sent to the appropriate parties for patient care. We strive to meet these needs with excellent customer service, accuracy, and care, as the initial point of contact for people needing our help.

This is a remote position.

If you are a creative and flexible problem-solver who wants to be an advocate for our patients and be part of a passionate team in a dynamic industry, this job is for you.

Rewards for Doing Work That Matters – What’s in it for you:

• Starting pay: $15-$17/hour
• Health Insurance Benefits (Medical, Dental, Vision, Flexible Spending Account, Short and Long Term Disability)
• Paid vacation days
• Paid sick leave
• 6 paid holidays
• Extra perks and discounts (discounts for shopping and entertainment, tuition reimbursement, adoption reimbursement, Employee Assistance Program)
• Promotional opportunities
• An employee-friendly environment focused on patient satisfaction

ESSENTIAL JOB FUNCTIONS:

• Schedule patient appointments via phone or fax in a timely, efficient and courteous manner and maximizes the patients’ appointments by scheduling multiple services on the same day if possible and appropriate
• Responsible for accurate and current demographic information
• Working knowledge of Medical Necessity protocols for scheduled tests and procedures and notifies physician office of any tests that do not meet necessity guidelines
• Working knowledge of payor pre-cert and referral guidelines for scheduled tests and notifies physician office or patient at time of scheduling
• Refer all private pay patients immediately to the Scheduling Services Manager or the Director of Pre-Arrival Services
• Maintain a working knowledge of current department scheduling guidelines and testing protocols such as preps and patient instructions to ensure accurate appointment scheduling
• Completes ancillary department requests for block times, time openings, order assistance and scheduling questions in a timely manner
• Serves as liaison with patients and other departments
• Communicates timely with the Benefit team for all same-day/next-day add on appointments
• Responsible for maintaining performance standards that ensure the department is operating at peak proficiency and that established goals are consistently being met.
• Work is performed under tight deadlines.
• Maintain effective communication with patients, physicians, medical office staff and the CHS facilities and departments.
• Maintaining current knowledge and understanding of government rules, regulations.
• Ability to work with technology necessary to complete job effectively. This includes, but is not limited to, SCI, phone technology, PULSE/DAR products, insurance verification / eligibility tools, patient liability estimation tools, and scanning technology.
• Ability to perform all other duties as assigned or requested.

EDUCATION, SKILLS & EXPERIENCE:

• Education:

High School graduate or equivalent

Experience:

Minimum one (1) year scheduling experience in a medical facility, ambulatory surgery facility, or acute-care hospital

Knowledge of CPT, HCPCS, ICD-10 and medical terminology

Administrative Skills:

Excellent interpersonal skills required to communicate with direct staff and internal/external customers

Must possess excellent time management and organizational skills

Demonstrated critical thinking, creativity, problem solving and decision-making skills.

This is a Safety Sensitive Position.