Job description
Franchise Location-Great Working Conditions, Benefits, and Pay
About the Job
If you have experience, we will pay you more!!
About Us:
We remain confident that we are the best at what we do because our client's continued support and loyalty speak to this. We are a highly trained group of technicians and can fix just about any device while maintaining manufacturer-standard quality and functionality. Our client's continued positive feedback and referrals have allowed us to become one of the world's leading electronic device repair companies, further allowing us to continue to spread our commitment to excellence to communities all over the country! If It’s got a power button we can take a look at it. We aim to exceed expectations, and in doing so, we can offer a 90-day warranty on all services and repairs.
Job Description:
Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they can change at any time.
Tasks and Responsibilities:
- Diagnose, troubleshoot, and repair troubled devices.
- Provide recommendations for problem resolution.
- Explain complex technical issues to clients in a non-technical, simple-to-understand manner.
- Provide repair and replacement estimates to clients.
- Ensure that all repairs meet or exceed uBreakiFix/Asurion quality standards
- Greet clients in a friendly manner and maintain a positive work environment.
- Answer phone calls to the store with a professional, courteous, and friendly demeanor.
- Ensure that clients have an enjoyable experience by providing superior customer service and exceeding customer expectations.
- Be knowledgeable of the accessory inventory and sales techniques and be able to provide accessory recommendations.
- Keep track of all devices and inventory while safeguarding all store stock.
- Utilize the point-of-sale system to maintain an accurate record of customer information and the real-time status of each repair.
- Maintain the cleanliness and professional appearance of the store and work-stations.
Basic Qualifications:
- Outstanding customer service skills.
- Excellent technical, problem-solving, and analytical skills.
- Exceptional organizational and cleanliness skills.
- Strong written and oral communication skills.
- Good working knowledge of Microsoft Office.
- Work well in a team environment.
- Ability to work flexible hours, including weekends and some holidays.
- High school diploma or GED.
Preferred Qualifications:
- A+ Certification.
- Apple Certified Macintosh Technician (ACMT).
- Experience repairing electronics, smartphones, PC/MACs, and game consoles.
- Technical degree or certification in Electronics or Consumer Electronics.
- Previous experience working at retail electronics or cell phone carrier stores.
Pay range: 34,000 - 40,000
About uBreakiFix:
Since its inception in 2011 iDoctor Cell Phone and Tablet Repair LLC has sought to be an industry leader in handheld device repair. To improve on that position, in 2018 iDoctor LLC re-branded with uBreakiFix to better repair offerings with OEM parts, training and development. A little about uBreakiFix: Opening its first store in 2009 uBreakiFix has grown to more than 500 stores in markets across the U.S., Puerto Rico and Canada. In 2019 insurance giant Asurion acquired the brand name uBreakiFix and has slowly re-branded the company to Asurion Phone/Tech Repair & Solutions. The unrelenting commitment to customer satisfaction shown by these three brands combined has directly resulted in its current period of rapid nationwide growth. Asurion/uBreakiFix/iDoctor have become the preeminent gadget repair company in the industry, largely due to its low price promise and industry guarantee.
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