Job description
Overview: You will be an integral member of the team that creates distinctively different and authentic experiences for our guests.� You will warmly and enthusiastically assist guests with reservations, inquiries and cancellations, and quoting available rates to maximize room revenue.� You must be engaging and able to answer questions and provide information. Responsibilities:
- Enthusiastically and with a smile, answer all incoming calls in an attentive, courteous, and efficient manner
Create memorable experiences with a warm, welcoming personality that can relate to guests and associates - Share your personal passions and knowledge of the services, amenities, facilities, hours of operation, and the local area and attractions with our guests get them excited about their visit
- Engage the guests to understand their preferences and book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times.� Up sell rooms when possible.
- Experience working with Opera and Passkey highly recommended
- Act as the initial guide for the guest and their experience
- Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty
- Enjoy multi-tasking at a fast pace while ensuring accuracy and efficiency
- Flexibility. � This is a demanding business and we look for flexibility with work days and hours, but it�s also a lot of fun!
- Experience. � Previous experience passionately providing service to others. � Excellent phone skills needed.��
- People Person. � The best part of serving others is creating experiences for them that go beyond the expected.
- Great communicator. � Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing
- A qualified applicant is a �people person� who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.
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