Supervise and monitor the daily operations, systems and programs in the Resort Services Department; communicate rates, inventories, and strategies to appropriate staff to maximize occupancy, revenue and profit goals.

Essential Functions:

• Assist the Resort Services Manager to train, schedule, monitor/ shop sales techniques of Resort Service Specialists, and provide feedback and open communication to ensure excellent customer service and high-quality scores.
• Implement and/or maintain procedures for block and coding of rooms, advance deposits and no-show billing and disputes, as well as maintaining records, monitor results and compile data and reports to ensure the department meets/exceeds budgeted room nights, golf rounds, average rates and revenue goals while ensuring excellent customer service.
• Supervise the daily operations of the Resort Services area to ensure compliance and consistency with policies, procedures, sales programs and techniques, as well as maintenance of equipment.
• Monitor, update and communicate inventory levels and room rate restrictions to maximize room occupancy and revenue.
• Oversee and ensure maintenance of tee sheets, as well as inventory for dining, recreation and spa.

Qualifications:

• A high school diploma or GED equivalent. Further education is desirable.
• Previous data entry and telephone experience is helpful.
• Must possess telephone communications skills in terms of the ability to negotiate, convince, sell, and influence potential hotel guests.
• Ability to operation a computer, and to learn applicable software.

Property Description

Streamsong Resort is the top golf destination resort in the Southeastern United States. 54 holes of Top 100 Golf designed by Tom Doak, Bill Coore and Ben Crenshaw, and Gil Hanse and Jim Wagner anchor the resort golf experience. A luxurious but comfortable 228 room lodge with five fine to casual dining experiences, a relaxing spa, sporting clays, and guided bass fishing make Streamsong a must-visit for golfers, buddy trips, and meetings and small groups. Streamsong is conveniently located in central Florida, 35 minutes south of Lakeland.

KemperSports Management is an Equal Opportunity Employer