National Community Renaissance (National CORE) is one of the nation's largest and most respected affordable housing developers and operators. With our social services provider, the Hope Through Housing Foundation (Hope), we are committed to breaking the cycle of generational poverty by implementing high-quality social services for low-income families and seniors living within and around National CORE's affordable housing developments throughout California, Texas, and Florida. We seek passionate, hardworking team members who are committed to transforming lives and communities. Together, we deliver Hope, Opportunity, Prosperity, and Empowerment to thousands of youth, adults, and seniors each year.

About the Job:

Hope Resident Services Coordinators (RSC) are responsible for developing, implementing, and managing high-quality programs, partnerships, and activities aimed at improving the financial stability, economic mobility, and physical and mental health of our residents and those surrounding National CORE properties. The Resident Services Coordinator will utilize prevention, intervention, and referrals in the social service areas of early childhood education, after school care services, youth and young adult development, financial education, workforce development, community building, and health and wellness. The Florida RSC works closely with onsite Property Management staff and serves as a consultant and community ambassador, developing partnerships and resources to expand Hope's impact. The RSC maintains a direct reporting relationship with an assigned Hope Through Housing Regional Director or President.

RESPONSIBILITIES

The RSC will be responsible for coordinating a variety of programs and activities facilitated by property management and service partners, as well as by providing direct services for residents, their families, and their communities.

• 
  Identify resident needs, develop customized property service plans, and deliver quality services for residents both directly and through service partnerships.
• Provide resident connection to community resources and referral opportunities, in accordance with input received on resident surveys.
• Support five properties throughout Florida, including one or more with in-person duties, and the others through remote efforts.
• Actively reach out to a variety of nonprofit, government, and for-profit community partners to deliver in-kind services on National CORE properties.
• Develop an onsite mechanism, including a resource directory, to facilitate resident connection to community service resources and referrals, including connections to service providers, educational opportunities and support groups.
• Provide individualized support and resources to residents, as requested, virtually or in-person as applicable, to address needs and goals related to basic needs, economic mobility, health/wellness, child/youth development, or any other area.
• Coordinate financial literacy and economic mobility trainings leading to increased financial independence.
• Connect residents with opportunities for enhanced vocational and soft skills training including but not limited to resume writing, job search techniques, computer literacy, etc.
• Workforce Development - Assist residents with community referrals for adult education, including but not limited to ESL, GED completion, vocational training, college access, etc.
• Community Building - In collaboration with onsite property management staff, develop and implement a plan to provide social events and community engagement opportunities to increase resident engagement and volunteerism.
• Health and Wellness - Establish and develop relationships with health care providers and community-based organizations to provide onsite health education and fitness classes focusing on prevention and wellness management.
• Maintain regular communication with service partners and assist with evaluation of service delivery.
• Regularly input resident and activity data into program management database.
• Work with service providers to develop a site program schedule for residents with access to a variety of recreational, educational, and enrichment activities in support of resident needs.
• Serve as community ambassador, developing relationships resulting in in-kind service/product donations and financial contributions.
• Manage and monitor assigned property services budget including supplies, vendors, and fundraising needs.
• Manage and maintain a harmonious relationship with site staff and partners.
• Maintain client resident services files, contact referrals and resident activities within program database in order to identify trends, patterns, needs, opportunities, and outcomes of services.
• Provide regular reports and photos/videos of activities and events for marketing purposes.
• Provide age-appropriate activities and events for participants to meet the developmental needs and interests of children.
• Ensure service providers comply with required supervision of all children, and ensure safe practices are utilized during all recreational and sports activities.
• Ensure service providers have necessary organizational agreements in place, including insurance and MOUs, and that all required documents/sign-in sheets are utilized consistently.
• Visit each property at least twice a year, which may include plane or road travel and overnight stays at locations away from the employee's home.
• Must attend Company sponsored events that relate to the development of the team, which, from time to time, may include overnight stays at locations away from the employee's home.

SKILLS & QUALIFICATIONS

• Strong initiative and resourcefulness and an ability to work independently.
• Ability to work effectively from a remote location with responsibilities across the State of Florida.
• Ability to work cooperatively and collaboratively with other HOPE staff, National CORE staff, public officials, private sector officials, parents, and community leaders.
• Must have a sincere interest in working with children, youth and the aging population.
• Ability to meet the needs of a diverse, low-income population.
• Ability to communicate effectively and demonstrate sensitivity to others.
• Excellent organizational and document management skills.
• Familiarity with basic computer software programs and ability to type.
• Fluency in Spanish in addition to English is preferred.

EXPERIENCE & EDUCATION

• Bachelor's degree in education, public health, social work or related field is desirable.
• Demonstrated experience working in a social service, education or related field providing case management services.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Exposure to various types of weather conditions.
• Ability to drive long distances and travel by airplane.
• Sitting, walking
• Driving
• May include lifting up to 20 pounds.
• Operate computer and office equipment.
• Ability to pass TB skin test and background check.

National Community Renaissance is an equal opportunity employer.