Job description

The purpose of the Resident Services Coordinator position is to assist Public Housing and Section 8 residents of the High Point Housing Authority (“HPHA” or “Agency”) in accessing all available resources and providing resources to residents by individual and/or group programs. This role performs counseling and clerical work. The employee is responsible for counseling residents and assisting residents with their various issues; summarizing and preparing reports; and entering applicable data into computer system.

Essential Duties and Responsibilities

The statements below are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Works with the Congregate Housing Services Program Coordinator (“CHSP Service Coordinator”), members of the Resident Services Department and other coordinators, in planning and coordinating social service programs. Assists in conducting on‑site social service programs as required, especially in coordination of outside agencies and volunteers. Secures residents' input into decisions directly affecting housing communities. Promotes and coordinates resident volun­teer programs.
• Successfully accomplishes benchmarks, goals and objectives of on-site service programs for residents as recommended and/or assigned.
• Counsels families on neighborhood concerns; obtains outside services as required and processes associated documentation.
• Identifies economic, social, legal or health problems of individual families and makes appropriate referrals to outside agencies; maintains liaison with outside agencies.
• Assists with the preparation of the program budget.
• Meets with other Agency staff, outside agencies, etc. as needed.
• Oversees and participates in office work necessary to maintain the required records on each resident.
• Performs or coordinates report preparation, file maintenance and documentation; posts required notices; writes correspondence as necessary.
• Counsels students and parents in constructing attainable scholastic and career goals, provides relevant information on post-secondary academic and financial aid programs, and prepares necessary reports for residents and Agency personnel.
• Communicates with HPHA students, accepts referrals from Property Managers and develops action plan for students by connecting students with Communities-in-Schools.
• Documents and monitors all related programs and services, i.e. participation, success, etc.
• Performs other duties as assigned

Qualifications

• Education and/or Experience

Bachelor’s degree in business, sociology, or related field. Three (3) to five (5) years experience in public contact work, preferably dealing with low-income families. An equivalent combination of education and experience may be considered.

Certificates, Licenses, Registrations

Possession of a valid driver's license and the ability to be insurable under the Agency’s automobile insurance plan at the standard rate. Must obtain a CDL within 60 days of employment.

Visit www.hpha.net to complete an employment application.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• HUD & Fair Housing: 2 years (Preferred)
• Public Housing: 3 years (Preferred)

License/Certification:

• CDL (Preferred)

Work Location: In person

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