Job description

Resident Service Coordinator

JOB SUMMARY:
According to prescribed policies and procedures, under the general supervision of the Community Manager, the Resident Service Coordinator assumes responsibility for coordinating programs and services to help residents maintain a good quality of life in place.

Compensation:

32 Hours per week $24.00/hr

ESSENTIAL FUNCTIONS:
1. Assumes responsibility for coordinating programs and activities for residents on a group basis.
a. Serves as a liaison to community agencies, network with community service providers, and seek out new services available to residents. Identify low-cost service providers and/or negotiate discounts.
b. Monitors the ongoing provision of services from community agencies and keeps documentation with the progress of the individual. Manages the provision of supportive services where appropriate.
c. Engage all residents in the building(s) to identify areas of need and make referrals to community agencies when necessary.
d. Develops a Resource Directory that includes a listing of state and/or local service providers. Examples include services to families, children, elderly residents, persons with disabilities and emergency assistance.
e. Sponsors educational events that include subjects relating to health care, agency support, life skills and referral sources.
f. Implements on-site or mobile health services and screenings.
g. Organizes and promotes resident involvement in on and off-site programs.
h. Assists the residents in building informal support networks with other residents, family, and friends.
i. Engage volunteers within the community and/or property when appropriate based on Policies and Procedures.
Resident Service Coordinator - NCS
2. Assumes responsibility coordinating services for residents on an individual basis.
a. Provides quality customer service to all residents including, but not limited to, answering questions, addressing concerns and assisting with basic needs.
b. Assists residents in acquiring and utilizing desired community services such as housekeeping, meals, transportation, personal services, financial assistance, day care counseling and other services requested while in compliance under the policies and restrictions outlined by HUD.
c. Ensures all residents are treated with respect and dignity, reports all complaints made by residents and/or families to the appropriate supervisors, reports all allegations of abuse to the appropriate authority, and any other corporate compliance items immediately.
3. Assumes responsibility for related duties as required or assigned.
a. Performs miscellaneous and specially requested tasks.
b. Adheres to all policies, procedures, terms and conditions
c. Builds rapport with residents, while maintaining appropriate professional boundaries in order to assist residents to age in place successfully.
d. Manages time independently, completing required tasks and documentation within identified time-frames.
e. Works autonomously and as part of a team to ensure that residents are provided the best opportunity to successfully age in place.
f. Responds to all communications (phone, email, fax, etc.) in a timely and professional manner.

EDUCATION/CERTIFICATION:
A bachelor's degree in social work or a related field is preferred.

EXPERIENCE REQUIRED:
Two or more years of experience in a social service delivery with elderly and/or family population. Demonstrated working knowledge of supportive services and other resources in the area served by the project. Demonstrated the ability to advocate, organize, problem-solve, and provide results for the residents served.

SKILLS/ABILITIES:
Good communication, comprehension, and interpersonal skills.
Working knowledge of Windows, Microsoft Office Suite, and World Wide Web which will be demonstrated by a passing score on a computer literacy test.

PHYSICAL DEMANDS
Employee must be able to lift at least 5 lbs and up to 40 lbs
Employee will frequently utilize their hands and fingers
Resident Service Coordinator - NCS
Employee will be frequently required to sit and occasionally stand or walk
Employee will be required to bend, twist, stoop and or kneel
Employee must be able to walk each property in its entirety

WORK ENVIRONMENT
The employee will be exposed to an indoor office and outdoor environment. The noise level is typically varied.

DISCLAIMER
This position description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development, and compensation. As such, the incumbent may perform other duties and responsibilities as required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Glenwood Springs, CO 81601: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.