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Snappy Salad's Restaurant Shift Leader is enthusiastic and passionate about providing guests with the best hospitality experience possible. This position is accountable for opening and closing the restaurant as needed. The Restaurant Shift Leader will provide ongoing support to the General Manager and Assistant General Manager when in the restaurant. This position is suited for someone who enjoys working with the public and internal Team Members. Driving the Snappy Salads culture of having fun and contributing to the collaborative spirit of the team is exactly what this position calls for!

RESPONSIBILITIES

• Effectively lead the restaurant while the General Manager and Assistant General Manager is not present.
• Responsible for monitoring the training and development of existing and new team members while on shift, to include the Snappy Salads operational policies and procedures, cash handling and safety/security procedures to ensure the safety of all team members during each shift.
• Lead each shift by delegating duties and assigned tasks and follow up with team members.
• Greet guests to make them feel comfortable and welcome.
• Assist in preparation food items including prep.
• Check food quality and food temperatures throughout the day to ensure that food is fresh and safe to serve.
• Follow sanitation and safety procedures including knife handling and kitchen equipment.
• Maintain cleanliness and organization throughout the restaurant and ensures proper opening and closing procedures are being followed in the entire restaurant including dining room, restrooms, kitchen and prep areas.
• Ensures that team members take guests’ orders and handle accurate cash and credit transactions.
• Demonstrate knowledge of the brand and menu items.
• Effectively handle guest concerns and complaints and escalate them to the appropriate person in Management.
• Direct the team to prepare the restaurant for each shift.
• Acts with integrity, honesty and knowledge that promotes the culture of Snappy Salads.
• Maintains regular and consistent attendance and punctuality.
• Contributes to a positive team environment.

KNOWLEDGE/SKILLS/REQUIREMENTS

• Excellent guest service skills required.
• Ability to work in a fast-paced environment.
• Team oriented, adaptable, dependable, and strong work ethic.
• Ability to communicate effectively with guests and team members.
• Ability to work nights, weekends and holidays.