Job description

Lucchese Bootmaker has been hand making Cowboy Boots in Texas for more than 140 years. Lucchese focuses on getting the perfect fitting boot on every customer’s foot by offering the most unique in store experience. Lucchese operates 19 stores in 5 states as of January 2023. In addition to Cowboy Boots, Lucchese sells private label and other brand products from America's most-trusted manufacturers. Learn more about Lucchese Bootmaker at www.lucchese.com.

General Summary:

The New Store and Event Coordinator will be responsible for maintaining our event and store schedule of work while assisting NSO & Event Project Manager. The ability to perform administrative duties, calendars, appointment management, travel arrangements & compiling information for special project and reports. This is a rapidly changing, influential position covering multiple aspects of our business.

Customer Experience & Business Performance Focus:

• Maintain calendar for new store opening schedule & calendar for all events
• Implement action daily plans as instructed by NSO & Event Project Manager
• Netsuite expert to assist with follow up on special orders and providing excellent customer service
• Manage travel arrangements for all event staff: hotel, flights, freight schedule to/from DC and event
• Act as a liaison between event organizers, internal departments, vendors & suppliers for general communication and follow up
• Admin tasks to help with catering, airport transfers, general errands
• Customer service coordination of relasts, new orders, factory tours, fed ex shipments
• Manage and maintain inventory and tracking of event and store materials: such as banners, fixtures, signage and general supplies

Leadership Focus/Steward of the Brand:

• Understand and able to communicate the Lucchese brand aesthetic, brand philosophy and lifestyle to the sales team, outside vendors and contract staff.
• Work as a liaison to Lucchese cross functional business partners on project scope and timelines.
• Learn and grow from previous openings and provide constant improvement on working methods
• Develop strong partnerships with all relevant departments to assure effective communication in achieving event goals.

Operational Excellence Focus:

• Demonstrated ability to produce desired results through execution, maintaining tough expense control, and ability to manage individual store budgets.
• Ensure support teams on projects adheres to all company policies and procedures with integrity.
• Own the execution of assigned projects/tasks with strong sense of accountability.
• Ensure all staff stays on task, follow up’s and manage team expectations on deliverables to customers
• Manage supplies, packing and shipping of materials and product organization.
• Be highly responsive to issues, problem solve where possible and escalating potential issued and delays to New Store Opening Project Manager.
• Provide support to existing store as needed for supplies and materials
• Work closely with various department to acquire needed materials for proper execution of store opening.

Skills & Abilities Required:

• Extreme flexibility and adaptability to work schedule with little travel only when necessary 10-15% of time
• Passion and desire for excellence by exceeding goals successfully and consistently
• Exceptional customer experience/engagement skills
• Proven leadership and organizational skills
• Strong business acumen; including POS equipment and software
• Excellent verbal, written and technical communication skills
• Strong work ethic, ability to problem solve and highly organized.
• Proficient in Microsoft 365 Software and applications along with Netsuites
• Demonstrated strong interpersonal skills to consistently react appropriately under pressure, apply good judgment in ambiguous situations, and demonstrated flexibility/adaptability
• Previous retail experience should be with luxury, specialty footwear, western wear, or similar environment.

Physical Requirements:

• Standing for extended periods of time
• Ability to lift 55 pounds safely and properly inclusive of unloading fixture and merchandise trucks as well as stocking shelves
• Ability to push/pull fixtures weighing up to 100 pounds
• Frequent walking, bending, kneeling, standing, and climbing in/out of trucks
• Frequent handling of equipment (hand-held scanner, price guns, box cutters, hand tools, hand trucks, pallet jack, tape-guns, etc.)
• Loading/unloading semi-trucks
• Building stock shelving and loading stock onto shelving in proper sequence
• Occasional exposure to outside weather conditions
• Must be 18 years of age

Nearest Major Market: El Paso, Texas
Reports to: NSO & Events Project Manager

Job Segment: Project Management, Retail, New Store Opening, Existing Store Support

Job Type: Full-time

Pay: $15.00 - $20.21 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Evening shift
• Weekend availability

Ability to commute/relocate:

• El Paso, TX 79906: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Events management: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person

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