Job description
Enterprise, National and Alamo located at the Denver International Airport, has an exciting opportunity for a Return Agent!
Return agents are responsible for providing superior, friendly, efficient service to all of our customers during the rental return process. This is a short interaction with customers however the Return Agent will provide professional, knowledgeable, and courteous service while accurately completing all transactions. A Return Agent will greet the customer, while inspecting the condition of the vehicle, before verifying the invoice and the customers experience with us at National and Alamo. This position works primarily outside in all seasons and weather conditions with a great team and in a FUN culture!
Starting compensation for this position is $19 / hour working 40 hours a week
- Earn up to $750 / month in bonuses!
Location: 24530 E 78th Ave, Denver CO, 80249
Our employees also enjoy a competitive benefits program (medical, dental, and vision benefits, PTO, etc.), an employee wellness program, 401K and profit-sharing, participation in a national discount program with numerous preferred partners, and employee-discounted rental cars for you and your family!
Responsibilities:
- Complete return transactions with 100% accuracy
- Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
- Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
- Identify vehicles for the following: preventative maintenance, system holds for turnback, recall, mechanical issues, damage issues etc. and verify their movement to the proper lot location
- Use of proper statement to determine if vehicle is being returned with full tank of gas
- Complete a service alert for any mechanical and or body damage communicated by the customers
- Remind customer to check for personal belongings
- Advise and review rental charges; and provide an accurate receipt to the customer before inquiring about customer service and satisfaction
- Provide information in a professional and courteous manner regarding transportation to the airport terminal
- Keep lot organized for ease of access and traffic flow
Equal Opportunity Employer/Disability/Veterans
Qualifications:
- Must be at least 18 years old
- Must have a valid driver's license
- Must have a High School Diploma or G.E.D. required
- Must not have more than 2 moving violations and/or at-fault accidents within the last 3 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- No drug or alcohol related convictions on driving record in the last 5 years
- Must be able to work a 40 hour work week
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