Working in a team-based environment, the Revenue Cycle Manager leads the team in Revenue Cycle Services for the clients of Centerprise. The Revenue Cycle Manager executes the established scope of plan, delivering solutions to the client within a specified timeframe. Responsible for coordinating timelines and all resources internally to achieve timely results. The Revenue Cycle Manager is required to manage multiple projects and project types concurrently. The Revenue Cycle Manager oversees the daily functions of billing, payment posting, patient collections, and credentialing. Revenue Cycle Manager works to clarify communication, address questions and concerns, mediate conflict, and maintain order.

About the Company:

Centerprise is a professional services organization providing consulting and Revenue Cycle Management services to Federally Qualified Health Centers (FQHCs). We are located outside Cincinnati, Ohio, and conduct business nationally. Centerprise is a company on the rise! We are very excited to say that we currently employ 25 staff members, and we are steadily growing! We take great pride in focusing on employee satisfaction. Happy employees; means happy customers!

At Centerprise we offer our clients a wide variety of services, therefore, we require a large range of skill sets within our company. We would love to hear from dynamic individuals who are seeking an opportunity to grow their skills in an upbeat, fast paced, and team-based environment. Centerprise has a small company feel, with larger company resources. Please refer to our website for more information, www.ctprcm.com.

• Oversees billing, payment posting, patient collections, and credentialing processes for multiple clients.
• Coordinate weekly, bi-weekly, or monthly meetings with clients, specifically their billing staff.
• Maintains and analyzes problematic accounts. Reporting on and troubleshooting issues involving claims, cash posting, credentialing, etc. to the client
• Assist in developing client relationships. Onboard all new clients into RCM related processes and ensure smooth delivery on all areas.
• Assist clients in their setup and registration for clearinghouse, patient statements, ERA/EFT Enrollment, credentialing, payor portals, etc. for new and existing clients
• Address patient complaints, if necessary, and resolution for clients.
• Standardize work-flow processes throughout the revenue cycle to assist in achieving consistency
• Creates or revises client/company Standard Operating Procedures (SOPs).
• Responsible for maintaining and actively monitoring RCM Metrics, Client KPIs, and staff incentives. Identify and achieve quarterly goals.
• Maintains compliance with state and federal guidelines, including FQHC guidelines.
• Enforces billing policies and procedures with billing staff.
• Provides on-going process review and implement process revisions as needed.
• Coordinates and/or provides training & education to RCM staff. Training of new hires and updated training for existing staff
• Ability to lead and develop team members. Shadows, mentors, and assists RCM team with issues and questions.
• Performs monthly audits on team members and report gaps to the Management team.
• Manages the requirements that need to be met by the RCM Team for each client.
• Accounts Receivable (AR) Follow up and special AR Projects
• Other duties as assigned

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty competently. The requirements listed below are representative of the knowledge skill and/or ability required.

Minimum Qualifications:

• Strong interpersonal, leadership and motivation skills; ability to work collaboratively in a team environment and get along with diverse personalities.
• Strong project and time management skills with the ability to balance multiple priorities and meet deadlines.
• Bachelor’s Degree
• 5+ years’ experience managing and leading a physician business office/professional services CBO/medical billing office staff at a supervisory level or higher. FQHC billing/leadership experience preferred.
• Advanced Microsoft Word, Excel, Access, and PowerPoint skills. Must be able to work with spreadsheets.
• EHR experience required. Experience with NextGen, Athena, eClinicalWorks, and Epic preferred. Billing system maintenance a plus.
• Knowledge of medical terminology
• Expert knowledge of CPT and ICD-10 coding, electronic billing is required.
• Excellent written and oral communication skills
• Billing and/or Coding certification preferred.
• Must be able to work with sensitive information in a confidential manner

Travel Requirements: Occasional travel to client locations.

Salary Range: $65,000 - $75,000 annually

Benefits:

• Competitive benefits package, including options to enroll in the following programs: Health, Dental, Vision, Life, Short Term Disability, Long Term Disability, Flex Savings Accounts
• 401 (k) Program with competitive company match
• Courtesy Plan, full time staff and their immediate family members are eligible for courtesy treatment at any HealthSource of Ohio office up to $500.00 per family
• PTO and Long-Term Sick Bank, full time employees earn up to 25 days per year in first calendar year: 15 days of Paid Time Off (PTO), and 10 days of Long-Term Sick Bank (LTSB)
• Credit Union Privileges, Sharefax Credit Union
• Quarterly Bonus Incentive Program

Work Location: Loveland, OH 45140. Must be able to commute or planning to relocate before starting work.