Job description

First Choice Health Centers (FCHC) is a Federally Qualified Health Center (FQHC) located in East Hartford, Manchester and Vernon, Connecticut. First Choice Health Centers’ mission as a community health center providing integrated care is to break down the social and economic barriers to wellness and healthy living while extending the viable and productive lives of those we serve. FCHC providesprimary medical, dental and behavioral health services to all individuals, regardless of their ability to pay in one of the poorest areas in Connecticut. The Center is accredited by NCQA for PCMH and TJC ambulatory Care and PCMH.

If you have a passion to give back to our community then YOU can make the difference here at First Choice Health Centers!

The Triage Nurse is primarily responsible for managing urgent and emergent patient calls, in addition to, performing professional nursing functions to assess the severity of walk-in patients requesting healthcare services. The Triage Nurse functions as a member of the healthcare team, conducting duties such as; patient medication refills, managing providers’ schedules, patient advice, and other related tasks as needed.

Responsibilities:

• Identifies patient care requirements.
• Manages nurse-directed patient telephone calls and from walk-in patients requesting health services.
• Evaluates and assesses patient’s healthcare needs based on objective and subjective patient information.
• Coordinate and schedule same-day and walk-in appointments on the providers’ schedules.
• Assures quality of care by adhering to therapeutic standards; measuring health outcomes against patient care goals and standards; making or recommending necessary adjustments
• Manage prescription refills per protocol.
• Utilize standing nursing orders and triage protocols appropriately.
• Accurately documents symptoms/complaints, nursing assessments, advice provided and patient/caller response in patient and department records.
• Resolves patient problems and needs by utilizing multidisciplinary team strategies as appropriate and assists in the development of case management metrics to identify opportunities to improve care.
• Maintains safe and clean working environment by complying with procedures, rules, and regulations.
• Protects patients and employees by adhering to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations.
• Contributes to team effort by accomplishing related results as needed.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Case management and other duties as assigned by Clinical Services Manager.
• Complies with all infection control policies and procedures outlined by the organization in accordance with professional, state, and federal guidelines.

Requirements:

• Graduate of accredited Nursing program
• CT State Registered Nurse license
• 3 years of varied clinical experience strongly preferred
• Bi-lingual, preferred
• Ability to work flexible hours including rotating Saturdays and early morning /evening hours
• Knowledge and understanding of diverse populations with ability to work in non-judgmental manner, treating all patients with equality regardless of race, gender, religion or sexual orientation
• Valid Connecticut driver’s license and insurance

Job Type: Full-time

Pay: $30.00 - $36.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off

Physical setting:

• Clinic

Standard shift:

• Day shift

Weekly schedule:

• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Nursing: 1 year (Preferred)

License/Certification:

• RN (Required)

Work Location: One location

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