Description

National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. We operate across 34 states and three provinces. All organizations share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. National Express School (NEXS) operates more than 22,500 school buses, serves more than 550 school districts in 31 states and three provinces, and transports more than 1.3 million students on a daily basis. National Express Transit (NEXT) operations transport more than 22 million passengers annually with more than 2,800 vehicles. National Express Shuttle (WeDriveU) serves more than nine million corporate and university passengers annually. NELLC’s corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 290 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.

Responsibilities:

• Supervises day-to-day activities of operators to ensure compliance with operational requirements for safe bus operations including compliance with corporate safety training processes and practices

• Provides support, advice and guidance to operators in responding to a variety of issues (e.g. customer complaints, bus and/or worker safety, time-off requests), assessing situations and determining appropriate course of action (e.g. additional training, counseling) to prevent further occurrences in the future

• Ensures a positive work environment for operators by providing coaching, mentoring and non-safety related training to promote high employee motivation and morale and commitment to company values and excellence in customer service

• Monitors on-time performance

• Prepares and submits required reports in a timely manner

• Supervises compliance with Company policies and/or processes by action and speech; discusses any breech of policy and procedure noted with General Manager

• Collects and audits employee DVIs

• Evaluates the performance of all direct-report personnel on a regular basis according to company policy

• Administers appropriate employee discipline as necessary

Qualifications

• High School diploma or equivalent; some college preferred

• 5 years of work experience required, with 3 years in transit industry preferred; college education can be substituted for up to 2 years required work experience

• Knowledge of the company, service promise, services, capabilities, policies, procedures and practices to effectively manage operators in various locations, resolve issues in accordance with company goals and objectives and promote the company as a leading bus transportation service provider

• Proven supervisory expertise and knowledge of related methods, practices and techniques

• Computer literacy, preferably in word processing and spreadsheets

• Excellent interpersonal skills, well developed written and verbal communication skills

• Basic math skills

• Relationship building and maintenance and collaborative skills to provide high-level support and advice to local decision-making customers, foster and maintain effective working relationships with internal and external stakeholders and work collaboratively to develop strategies/solutions to satisfactorily resolve issues

• Oral and written communication skills to communicate clearly regarding events and their resolution, provide direction, coaching and mentoring, create an environment that encourages and values input and feedback from the driving workforce, promote the company as a leading edge service provider in Transit

• Well-developed multi-tasking and time and priority management skills to balance conflicting demands related to customer care and routing

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

National Express LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer

KeyWords : Operations Supervisor, Operations Manager, Transportation Supervisor, Transportation Manager, Bus, Buses, Passenger, Passengers, Transportation, Special Needs Transportation, Logistics, Operations, DOT, Transport, Route, Routing, School, Field Trip, Field Trips, Charter, Charters, Safety, Passenger Safety, NAPT, VersaTrans, Synovia, Edulog, CMF 88, 88M, 88N, 88Z

Job: Operations Field

Primary Location: United States-North Carolina-Greensboro-Greensboro, NC

Work Locations Greensboro, NC (7013_Greensboro, NC)8310 West Market StC/O Durham 7013AGreensboro, 27409

Organization Transit

Schedule Full-time

Employee Status Regular

Job Level Individual Contributor

Job Shift Day Job

Travel No

Req ID: 222590