Job description

The beautiful new La Quinta Inns & Suites Nashville Downtown/Stadium by Wyndham is now seeking Room Attendants to join our team at our new hotel located in Nashville , Tennessee.

Job Summary

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

General Requirements

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Continental Inns of America , as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Continental Inns of America Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.

Fundamental Requirements

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

• Thoroughly clean guestrooms according to standards.
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.

• Remove all trash and dirty linen from guestrooms and hallways.
• Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable).

• Restock housekeeping cleaning cart for next day's use.
• Replenish chemical bottles.
• Clean room with the door closed according to standards, unless requested to do otherwise by the guest.

• Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.

• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Handle items for “Lost and Found” according to the standards.
• Ensure overall guest satisfaction.

Continental Inns of America is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Continental Inns of America is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, […], family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

Job Type: Full-time

Pay: From $16.00 per hour

Shift:

• Day shift

Work Location: One location

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