Job description

Position Summary:
Performs routine duties in the cleaning and servicing of any area, which may
be assigned, supplies area with items, which are required for the
convenience and comfort of the guest. Room attendant promotes a
positive image of the property to guests and must be pleasant, honest,
friendly and should also be able to address guest requests and
problems.

Specific Duties:

• Smiles when “On-Stage”
• Adheres to PCI Compliance Standards
• Dresses in a neat and professional manner always wearing a name badge. This will be

in accordance to the hotel’s dress code.

• Enters and prepares the room for cleaning.
• If tips are present checks to see if cleaning was shared with another associate, if so,

shares the tip accordingly.

• Makes beds neatly with fresh sheets and pillowcases. Pick up trash on the floor, removes

and empty trash in waste baskets, cleans mirrors and shelves, wipes door frames,
window sills, and baseboards and arranges furniture properly. (Unit cleaning is to be in
compliance with hotel standards).

• Cleans bathrooms, scrubbing basin, bathtub, toilet, and tile floor with separate clean

damp rags and appropriate cleaner as provided by the Housekeeping Department.
Completes cleaning by disinfecting surfaces.

• Replenishes supplies, and places clean towels on racks. Places proper quantities of

tissue, soap and amenities in unit.

• Cleans closet, assuring iron is free of water and ironing board is in clean and good

condition.

• Reports to Inspectors all units vacated and cleaned units occupied and cleaned, and any

unusual condition of furniture or rooms needing repair.

• Turns in all lost and found articles immediately according to hotel policy.
• Operates vacuum in guest room and corridors.
• Returns to room as instructed to correct any cleanliness issues identified by inspector or

supervisor.

• Fills out maintenance work orders to be placed in Quore to notify maintenance and

housekeeping of any maintenance issues.

• Assures security of guest rooms, storage rooms and privacy of guests by keeping all

doors closed while not present in room.

• Reports any security or safety issues.
• Responsible for cleanliness and organization of housekeeping carts and storage areas.
• Wears protective equipment provided by hotel.
• Adheres to all work rules, procedures and policies established by the company, including,

but not limited to those contained in the NHG Handbook

• All other duties as assigned by management

Job Specifications:
Physical Demands: Requires walking and standing for entire shift. Requires ability to perform
light or heavy housekeeping services (cleaning) which involve lifting, bending, stretching, and
reaching. Requires ability to communicate both orally and/or in writing with guests and co-
workers. Ability to follow schedule keeping in mind that the hotel is open 24 hours a day 365
days a year. Therefore, you may be required to work holidays, weekdays, weekends and
different times during a 24 hour day. Must have the ability to perform physical labor.
Environmental Conditions: Inside: Protection from weather but not necessarily temperature changes
(i.e. 20-30 degree variance.)
Essential Skills: Ability to work independently. Requires knowledge of applicable standards and
procedures. Must have ability to complete applicable housekeeping forms and to communicate
any problems or unusual conditions to Housekeeping Supervisory Staff. Ability to communicate
effectively with members of other hotel departments. Must have the ability to professionally
represent the hotel and deal positively with the public.
Educational/Vocational Preparation: High school graduate or equivalent preferred.
This Position Description is not intended to detail every aspect of your job or list every task you
may be asked to perform. It is provided as a general overview of the responsibilities and skills
required to perform the job successfully.

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