Job description

Description:
GENERAL SUMMARY:
The individual will provide administrative support for the Director of Sales and the Sales & Catering department to develop future and repeat business. In addition, close work with VIP groups and guests will be included in this position.

ESSENTIAL FUNCTIONS:
This position requires careful attention to detail, excellent communication skills, both verbal and written, and the ability to establish strong relationships with clients and team members. Proactive approach to meeting deadlines and targets. This position requires supporting the sales and catering department in all administrative needs.

Requirements:
The job duties include, but are not limited to:
Answering phones and directing calls to appropriate associates

Welcome letters to client upon arrival and Thank you letters upon departure

Assist team with contract/BEO creation

Fully understand hotel amenities, packages and promotions

Amenity Form Distribution

Establish rapport with clients and potential clients

Work with Chef(s) to develop specialty menus as needed for clients

Produce accurate and timely reports as required by the Director of Sales

Work to resolve any outstanding client dissatisfaction to ensure future business

Arrange and/or schedule hotel site tours if sales manager(s) are not present

Field and log inquiries to appropriate sales manager or Director of Sales

Verify readiness of showrooms

Assisting sales and catering managers with administrative support.

The individual must possess a high school diploma with a 2-year degree or related experience preferred. The position requires knowledge of MS Products (Excel/ PowerPoint / Word / Outlook) and Delphi (or other sales tracking system). This position requires excellent communication skills, both written and oral.

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