Sales Customer Service Representative
Full Time
Winston-Salem, NC 27105
Posted
Job description
Sales Customer Service Representative – Fargo, ND or Winston Salem, NC.Currently Remote – Eventually will go back to work hybrid (part-time office/ part remote)
Candidates must be located in either Fargo, North Dakota or Winston Salem, North Carolina
Role Description
Cognizant is a leading provider of Information Technology, Consulting, IT Infrastructure, and Business Process Outsourcing services. We are looking for a?Sales & Customer Service Representative?for an immediate need.
Duties & Responsibilities
- Offers Sales and Sales Support interactions from Customers and Sales Associates (phone and email) such as general inquiries, feedback, or incidents
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Answers basic inquiries and resolves basic problems.
- Document issues and identifies appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer facing applications.
- Actively re-directs incoming callers to self-service options
- Performs proactive outbound follow-up communications, as necessary
- Turn calls into a positive experience for our customers by using our best call guidelines.
Shift : Day Job
Travel : No
Job Posting : Oct 03 2022
About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
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