Job description

The shift manager is responsible for ensuring the execution of all associates’ responsibilities by providing direction, guidance, and accountability per workflow needs on a daily basis. Consistently drives sales and store standards.

• Accountable for upholding LP measures.
• Assist in the management of controllable expenses to ensure profit.
• Assists with the management of employees in the store.
• Works on behalf of the team as needed (Cashier, sales associate, and merchandise associate)
• Collaborates regularly with the AGM on operational performance indicators and inventory status.
• Enforces safety policies and procedures; is a safety role model.
• Ensure pricing integrity is in place and up to standard per product.
• Ensure Store signage is accurate, up to date, and in good repair.
• Ensure that all daily inventory management tasks are completed by deadlines.
• Ensure that open/close procedures are followed.
• Ensure weekly and monthly housekeeping standards are met.
• Ensures associates are informed of all promotions, events, and other necessary job information.
• Ensures task execution and is responsible for a prioritized delegation of the daily workload among associates.
• Ensures the promotion of Ace Rewards on the sales floor by the associates.
• Ensures the staff is trained, motivated, presentable and punctual.
• Execution of daily Workflow.
• Maintain strict cleanliness and organizational standards in the backroom.
• Maintains the store in accordance with company standards.
• Other duties as assigned by the General Manager and/or AGM.
• Provides critical feedback and coaching to direct reports, as needed.
• Provides direction and guidance to all staff.
• Resolves customer complaints as needed.
• Responsible for assisting in the training and accountability of associates on store policy and procedure.
• Responsible for associates’ proficiency in all store technology platforms.
• Responsible for ensuring associates are knowledgeable of product lines.
• Can demonstrate and describe to customers how a product fits their needs and wants.
• Responsible for ensuring the store is recovered and ready for business every day.
• Responsible for executing all in-store workflow processes and promotions.
• Responsible for planning, communicating and documenting all associate needs.
• Works with senior leadership to identify root cause IRAs and execute solutions.

MINIMUM

• Willingness to work non-operating hours, evenings, weekends, & holidays to meet the needs of the business.
• Ability to handle multiple projects and tasks with high attention to detail.
• Demonstrates ability to lead and develop others in a consistent and professional manner.
• Education/Training: High School degree, some college preferred.
• Excellent verbal & written communication skills with the ability to communicate clearly & effectively in all situations.
• Experience: Minimum of 1-3 years retail operations experience.
• Knowledge of retail computer systems, MS Word, and Excel required.
• Possesses and/or willingness to possess vast product knowledge.
• Skills/Knowledge: Strong leadership and analytical skills.
• Strong problem-solving and organizational skills.

PHYSICAL

• Climb stairs and ladders using proper safety measures.
• Lifting 50 to 80lbs as needed.
• Standing for long periods of time up to 10 hours per day.
• Up to a 40-hour workweek.

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