Overview of the Position:

The Sales Support Specialist is driven by customer satisfaction. They are crucial in assisting multiple departments in executing proposals for the shipment of customer requirements through accurate data maintenance.

Essential Duties and Responsibilities:

• Data entry of request for quotations, vendor responses, customer quotations, sales orders.
• Interfaces with Vendor’s daily with request for quotation and follow up as needed.
• Process and manage Return Material Authorizations (RMA’s) and Customer Complaints to closure.
• Vendor and Customer profile maintenance.
• Actively reviews open order reports and works closely with internal departments for meeting customer expectations.
• Documents archiving and various reporting as required.
• Drives exceptional customer service both internally and externally.
• Performs other duties as assigned.

Other Knowledge, Skills, and Abilities:

• Have working knowledge of (required to hire): Data Entry systems, MS Outlook, Word and Excel.
• Effective use of phone and communication skills.
• Has excellent interpersonal skills, problem solving and analytical skills.
• Has ability to prioritize, organize, manage multiple tasks, set and achieve goals.
• Be a team player.
• Take initiative and be self-motivated.
• Actively participates in team projects and maintain company confidentiality.

Education / Experience Requirements: High school diploma or equivalent. Some administrative assistant or customer service experience preferred.

Other Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands and Work Environment:

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job.

• Is occasionally required to stand; walk; reach with hands and arms; stoop, kneel, crouch, and crawl; and lift up to 10 pounds.
• Is regularly required to sit and use hands to finger, handle, or feel.
• Is frequently required to talk or listen.
• Works in moderate noise levels.
• Travel up to 10%.