Job description
Regal Professional Services is currently hiring for a Customer Service position in the Arlington, TX area.
If you would like
to apply or have any questions, please call (469) 444-5493 and ask for Nancy.
Schedule: Monday - Friday
Responsibilities:
- Handle customer orders, sales orders, and bids via phone, fax, or email
- Provide support to the outside/inside sales team
- Route qualified opportunities to the appropriate sales executives for further development and closure
- Handle pricing issues, communicate and negotiate prices effectively with customers, and save customer pricing into Eclipse
- Prepare quotes to support Outside/Inside Sales with either direct or indirect client interaction
- Ensure bid follow-ups
- Assist with resolving customer issues with orders
- Ensure the backorder que is reviewed and worked on daily
- Provide consistent communication with warehouse personnel to ensure customer needs are met
- Proactively identify, qualify, and process new and existing customer leads or current customers with low-activity
- Maintain an ongoing understanding of industry trends, including monitoring competitors pricing structures to maintain Everflow’s viability in the marketplace
- Inform customers of any product availability
- Advise on company information
- Notify the purchasing and Product Team of any special or unusual orders
- All other duties assigned
Requirements:
- Customer service in the plumbing/industrial field
- Sales and price negotiation experience
- Plumbing knowledge/experience is a plus
If you have received 2 doses of a Pfizer/Moderna or 1 dose of the Johnson & Johnson COVID vaccination, please bring proof of vaccination with you to any appointment. (Vaccination is not a requirement, however certain jobs may require vaccination status information).
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