Extensiv is a visionary technology leader focused on creating the future of omnichannel fulfillment. Through our unrivaled network of more than 2,000 connected 3PLs and a suite of integrated, cloud-native warehouse, order, and inventory management platforms we allow modern merchants and brands to fulfill demand anywhere with superior flexibility and scale without painful platform migrations.

The Role:

This Sr. Salesforce Administrator role is a critical part of the Revenue Operations team, which designs, builds, and supports the CRM and related revenue-supporting systems used by the Extensiv GTM teams. This is a hybrid schedule role based out of our El Segundo, CA or Utah office.

The ideal candidate will have in-depth Salesforce knowledge, with experience designing solutions, driving projects, and executing configuration changes that support the business teams’ needs. As a Senior Salesforce Administrator, you will play a critical role in designing, configuring, and optimizing our Salesforce org and integrated applications via major projects, enhancements, and escalated support. You’ll partner with stakeholders to align on strategic priorities, requirements, solutions, and implementation strategies to drive continuous improvement.

Duties and Responsibilities:

• Build and maintain flows, validation rules, layouts, reports, security management, ETL tools and process builders, third-party app integrations, custom objects, and system updates.

• Thoroughly test new features and functionality.
• Ensure all solutions are highly usable, scalable, extensible, and maintainable.
• Design, configure, implement, administer, support, enhance, and optimize solutions including Sales Cloud, CPQ, Service Cloud, and other systems.
• Author and maintain technical solution documentation.
• Design and implement mass data uploads and mass system changes while providing architecture guidance for such changes
• Provide design guidance on user access and roles to the team with a focus on implementing and adopting system best practice
• Improve data quality through the understanding and optimization of how data is influenced by people, processes and integrations
• Identify and track potential system issues/bugs/degradations, provide end-user instruction and support, troubleshoot, and manage resolution. Escalate as necessary.
• Other duties as assigned.

Qualifications and Requirements:

• 3+ years’ experience of systems administration experience in a production Salesforce org including strong experience designing, developing, and implementing process solutions
• Extensive knowledge and understanding around the Salesforce platform, solution design, best practices, and optimal configurations
• Extensive knowledge, skills and abilities around declarative Salesforce configuration such as validation rules, process builder, flows, and object management, etc.
• Strong ability to create Salesforce profiles, allocate roles, and manage access
• Experience designing and developing dashboards, forms, templates, page layouts, workflows, and approval processes

• Ability to build custom apps and objects, formula fields, workflows, and custom views
• Experience integrating Salesforce with other platforms and the ability to design, build and enhance integrations using middleware or REST APIs preferred
• Experience with Agile project delivery preferred
• Experience with data migration and data migration tools
• Ability to guide discovery conversations to gather complex requirements and translate them into clear user stories and solutions
• Strong analytical abilities and tenacity around problem-solving.
• Strong drive and work ethic coupled with consistent coachability.
• Initiative to identify process and systems improvements and to take ownership of implementation

Bonus points if you have:

• Familiarity with more advanced Salesforce configurations such as VisualForce, Lightning Web Components, and APEX.

About Us:

We look for team players. Authentic people that strive for excellence and aren’t afraid to be themselves while they do it — because that’s what special teams are made of. If you’re ready to make an impact, take on responsibility, and be a part of our team, then apply to join our team. We promise to help enable and equip you for long-term success, all while being surrounded by good people looking to do amazing work.

To create the highest-performing team of professionals, Extensiv focuses on recruiting a dynamic, diverse, and inclusive team that represents our customers and greater communities. To increase diversity, Extensiv's recruiting and hiring efforts focus on attracting individuals that are diverse in thought, experience, age, race, ethnicity, gender identity, sexual orientation, religion or belief, nationality, disability, veteran status, and any other protected status.

Teams at Extensiv are expected to empower, engage, and hold their peers accountable for nurturing an inclusive environment where every individual has an equal opportunity to advance and be fairly compensated for their work.

Extensiv does not accept unsolicited resumes from recruitment agencies or search firms and is not responsible for any fees related to unsolicited resumes.

Extensiv strives to provide competitive market-informed compensation based on a candidate's knowledge, skills, and experience. The salary range for this position is $76,300 to $110,000. Exact compensation may vary based on skills, experience, and location.