Job description

Are you a hard worker looking to join a growing company? Do you thrive in a fast-paced environment? Fire Equipment Inc. is adding to our Salesforce CRM team in Medford, MA!

We are looking for a Salesforce Team Leader who will be able to analyze and improve processes leveraging our Salesforce CRM system as well as get their hands into the development and updates to our platform. This role will lead the enhancement of our existing CRM platform, taking in requests from cross functional business partners, prioritizing and managing CRM projects with the CRM team. You will identify and document business requirements, assist with scoping and development of overall technical/business solution. The position requires analytical thinking and jumping into the system in order to develop the best overall solution.

Responsibilities

· Develop strong partnerships with the CRM and business operations manager in order to understand the business process, and business needs and translate them into value-added information technology deliverables.
· Gather and facilitate alignment on business requirements & priorities for the purpose of managing CRM modification requests.
· Evaluate requests for process improvements & prioritize projects. Recommend process improvements.
· Develop specifications, assist in development, maintain and support a variety of reports using the CRM reporting tools.
· Train users on new processes and applications
· Troubleshoot issues related to business processes, custom and third-party applications.
· Create, implement and maintain workflow processes to help optimize service delivery and processing efficiency.
· Production support for CRM and inventory management systems, including researching & resolving problems, supporting scheduled activities and recommending solutions or alternate methods to meet business requirements.
· Directly supervise employees on the FEI Salesforce team.
· Performs other related duties as assigned by management.

Qualifications

· Bachelor's Degree (BA) from four-year college or university, or 5+ years of related experience and/or training, or equivalent combination of education and experience.
· At least five years of proven results oriented work experience in IT
· Excellent communication skills and the ability to work with cross-functional teams
· Strong project management and analytical skills
· Experience in the service industry strongly preferred
· Ability to understand and enhance database structure
· Ability to think and work methodically and independently to resolve problems
· Background in fire safety, HVAC, or other industrial trade services organization is helpful
· Certificates, licenses and registrations required: Salesforce certifications preferred
· Computer skills required: General knowledge of Microsoft Office products; Salesforce and/or other CRM experience required; familiarity with inventory control software

Benefits

· Competitive pay
· Health, Dental & Vision Benefits
· 401(k) with company match
· Life & Disability, and supplemental coverage available
· Paid vacation & company holidays

Company Overview

Fire Equipment Inc. is a full service life safety company providing service for fire alarms, fire sprinklers, fire suppression systems and portable fire extinguishers. Since 1928, we have led the way in the fire protection industry providing inspections, installation, design and repairs. We provide our services to a wide range of industries throughout the New England area.

FEI is a third generation family owned and operated company. As such, FEI understands that open communication with both employees and clients is critical. Employees and clients alike are considered to be part of the FEI family.

Our employees take extreme pride in carrying out the company’s mission: to provide total life safety solutions protecting lives, valuable assets, and property.

Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Medford, MA 02155: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Salesforce: 5 years (Required)
• Leadership: 3 years (Preferred)

Work Location: Hybrid remote in Medford, MA 02155

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