To assist in the smooth operation of the salvage outlet and present a positive image of Goodwill to the community. The Assistant Manager is responsible for the supervision of all store personnel. Position reports to the Salvage Outlet Manager and is evaluated annually.

• Knows and understands the Goodwill Mission: Strengthen communities by empowering individuals and families through education, training and job placement.
• Cashiering:
  • Accurately count money and make change.
  • Accurately ring register being aware of proper pricing.
  • Know Visa and MasterCard procedures, all forms of payment and discounts including Goody Bucks, Good Points and MGB.
  • Communicate specials to customers.
  • Acknowledge all customers and contributors in a helpful & friendly manner.
  • Refer customers to management as warranted.
  • Watch for shoplifting and for non-store people in unauthorized areas.
  • Maintain safe working and shopping environment.
  • Ask every paying customer if they would like to Round Up (their change goes to support our Mission).
  • Know how to properly use the overhead paging system and be able to make promotional announcement.
• Work Force Supervision:
  • Assist in the supervision of all store employees in a daily basis.
  • Coach, discipline, and review employees.
  • Assist in training and developing store employees and clients.
  • Be an example setter for all other employees.
  • Follow the dress code and wear designated Identification as provided.
  • Hold daily meeting with employees to set daily goals and objectives.
• Outlet Procedures Supervision:
  • Assist in the handling of donations.
  • Assist in quoting prices for furniture and other large items.
  • Assist with tipping and loading of tables.
  • Supervise and assist in the rotation of tables.
  • Work to reduce internal theft and shoplifting.
  • Assist in ensuring trailers are loaded in a timely and proper fashion.
• Administrative and Clerical Operations:
  • Administer company policies and procedures.
  • Assist in the supervision and use of the Smart Safe.
  • Handle refunds.
  • Handle customer complaints.
  • Maintain records of store as required.
  • Needs to be knowledgeable on how to utilize SharePoint.
  • Attend meetings as required.
• Security and Safety:
  • Assist in maintaining safety and security of the premises and merchandise.
  • Assist in controlling pilferage and preventing burglary.
  • Do bag checks anytime an employee leaves the building.
  • Assist in eliminating fire hazards and unsafe conditions.
  • Assist in conducting emergency drills and instructing workers in fire prevention and safety procedures.
  • Maintain safe working and shopping environment.
  • Fill in as needed to cover schedule in the absence of other store employees.
  • Perform other duties as assigned by supervisor.