Job description
Job Description
We are looking for a SAP NA Support Manager who has experience working hands-on in the support of SAP to join our Global Business Systems Team. The role will be responsible for working within a small global support team, ensuring the resolution of all issues related to SAP Systems, ensuring its control and assisting with continuous improvement. Based in NA this role also manages local support analysts and acts as an escalation point for NA Leadership and NA specific issues.
Qualifications
- Educated to degree level - preferably in Business Information Systems or similar subject
- Previous experience of working in a support environment in a supervisory or managerial role
- Exhibits acute business acumen and understanding of organizational issues and challenge
- Experience of managing SAP or support organizations
- 5 years minimum demonstrable experience and knowledge in one or more of the SAP SD, PP, EWM & MM modules.
- Experience of helpdesk support and good working knowledge of SAP S/4 HANA
- Experience using a ticket system for managing incoming support requirements
- Understanding and experience of ITIL Principles
- Understanding of data governance and processes to support
- Great communicator with ability to present complex problems in a simple manner and to a non-technical audience
- Ability to engage with stakeholders at all levels including directors
- Ability to work with multifunctional teams and engage with people in other countries
- Highly self-motivated with excellent organizational skills and ability to work independently
We have great benefits!
- 100% Employer Paid Medical, Dental and Vision Insurance for full-time employees
- 100% Employer Paid Short-Term, Long-Term Disability and Life Insurance
- 100% Employer 401(k) Match (on the first 6% and no vesting!)
- 13 Company Paid Holidays per year
- Annual Company Bonus (Percentage dependent on company profitability)
- Paid Time Off (Accrual starts at 3 weeks per year and increase to 4 weeks during the 3rd year and 5 weeks during the 5th year)
- And much more!
Learn more about XP Power at: https://corporate.xppower.com/careers
Job Type: Full-time
Pay: $125,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Compensation package:
- Bonus pay
Experience level:
- 5 years
Schedule:
- 8 hour shift
Work Location: Remote
colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.