• Demonstrates a commitment to the mission of Swedish Hospital and demonstrates a service orientation and adheres to all responsibilities and standards of the hospital.

• Demonstrates professional and customer service focused behavior at all times, including manner of communication, responsibility and appearance.
• Answers high volume of incoming calls promptly, courteously, and in a caring friendly manner, ensuring outstanding customer service at all times.
• Accurately, appropriately and efficiently schedules services, tests, procedures and appointments for multiple departments, adhering to specific department guidelines and protocols, ensuring service excellence at all times.
• Responsible for entering appropriate Medicare Medical Necessity diagnosis and ICD-9 code for exams in compliance with Local Medical Review Policies.
• Gathers complete and accurate patient type, demographic and billing information. Pre-registers patients in a timely and efficient manner.
• Advises patient of any insurance authorization and referral requirements and ensures timely transfer of registration information to ensure financial clearance and appropriate reimbursement.
• Advises patients and provides them with any necessary prep, instructions appropriate to the scheduled test(s). Gives other directions, locations and instructions for check-in on the day of service (in writing when indicated).
• Advises patients of the collections policy and explains payments, deposits and co-pays. Directs patient to the cashier or financial counselor when indicated.
• Assists and supports new employees to make them aware of department policies and procedures, while emphasizing excellent quality and customer service excellence.
• Performs physician referral services by using the computer to match customer requests for SCH physician(s) according to the customers stated needs and preferences.
• Responsible for reservations and registration for community and hospital events and classes. Provides class/event roster in an accurate, efficient and timely manner for event coordinators and instructors.
• Attends meetings regarding community and hospital events and classes.
• Responsible for generating reports/letters in an accurate, efficient and timely manner.
• Maintains accurate physician data for new doctors on staff, insurance information and other updates in the computer system.
• Maintains paper files and binders up to date as a back up for computer down time, so that referrals can be done manually.
• Performs other duties as requested by the supervisor.

• Minimum high school graduate or equivalent; prefer two or more years of college course work.
• Minimum six months experience in hospital admissions, hospital department scheduling, or one year in physician office scheduling.

• Excellent interpersonal communication and public relations skills.
• Expert knowledge of medical terminology.
• Knowledge of clinical office or department general policies and practices.
• Keyboarding at 45 wpm.
• Working knowledge of computers
• Knowledge of third party payers and managed care contract reimbursement requirements.
• Ability to concentrate and remain composed in a busy, distracting office environment in high-pressure situations.
• Ability to interact positively and effectively with multiple departments.
• Ability to use good judgement and utilize independent decision-making skills to effectively problem solve, resolve issues and facilitate department efficiency and productivity.
• Ability to prioritize and organize tasks and to maintain flexibility in response to constantly changing demands.

Primary Location

Organization