Job description
JOB TITLE: Scheduling Coordinator
JOB TYPE: Full-time (80 hours per pay period)
JOB PURPOSE: The Scheduling Coordinator performs a variety of tasks. They are the first point of contact between our office and patients via telephone. They schedule all medical patient appointments in a professional, accurate, and courteous manner. They monitor physicians’ scheduling templates as necessary to maximize efficiency. This position is considered a crucial link between the patient and the care delivered by our clinical staff. They must exhibit flexibility and a “can-do” attitude. They must be able to maintain professionalism and common courtesy. It is essential for them to exemplify our core values and exercise the utmost discretion, diplomacy, and tact with patient/staff interactions.
Responsibilities
- Professional and welcoming demeanor when speaking with all patients
- Schedule all appointments with the appropriate physician
- Familiarity and knowledge of all providers’ templates and scheduling specifics
- Cancels and reschedules appointments as necessary; conducts follow-up on no-shows
- Inform all essential staff of cancellations & no-shows plus completing all required documentation
- Monitor the physicians’ daily schedules
- Conduct daily review of schedule status for the remainder of the week and the following two weeks
- Utilize cancellation list to fill scheduling gaps
- Verifies insurance information is in the EHR correctly, active, and in-network
- Obtains referrals and assists patient with continuity of care when needed
- Verifies patient demographic information in EHR is correct and current
- Performs day-to-day administrative functions and general office duties including but not limited to: answering phones, scheduling appointments, copying, faxing, and collecting payments
- Provides information to all callers according to Policies and Procedures
- Transfers/triages calls as needed
- Ensures adequate phone coverage from 8:00am-5:00pm
- Inform patients of any existing balance and collect payment at the time of scheduling
- Exercises problem-solving and conflict resolution skills when dealing with patients
- Ensures the patient feels welcome to the practice
- Empathetic with patients’ needs and concerns
- Assists in general office duties and other duties as required
Qualifications
- Experience: Must have experience in a setting utilizing excellent service standards and maintaining high customer/patient satisfaction.
- Education: High school diploma or GED
- Physical requirements: Able to sit, stand, and move around for long hours at a time. Able to lift up to 25 pounds.
- Language proficiency: excellent verbal and communication skills.
- Manages own workload effectively while being flexible to new demands.
- Excellent customer service with a patient focus.
- Must be able to pass background check.
- Reliable transportation.
Benefits
- 401K + Matching
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off & six paid holidays
- Cosmetic perks include discounts on treatments and procedures
- Medical perks include discounts on medical visits
Interested and qualified professionals should apply directly or email Danielle at dfederle@cppclinics.com
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