Responsibilities

• Professional and welcoming demeanor when speaking with all patients
• Schedule all appointments with the appropriate physician
• Familiarity and knowledge of all providers’ templates and scheduling specifics
• Cancels and reschedules appointments as necessary; conducts follow-up on no-shows
• Inform all essential staff of cancellations & no-shows plus completing all required documentation
• Monitor the physicians’ daily schedules
• Conduct daily review of schedule status for the remainder of the week and the following two weeks
• Utilize cancellation list to fill scheduling gaps
• Verifies insurance information is in the EHR correctly, active, and in-network
• Obtains referrals and assists patient with continuity of care when needed
• Verifies patient demographic information in EHR is correct and current
• Performs day-to-day administrative functions and general office duties including but not limited to: answering phones, scheduling appointments, copying, faxing, and collecting payments
• Provides information to all callers according to Policies and Procedures
• Transfers/triages calls as needed
• Ensures adequate phone coverage from 8:00am-5:00pm
• Inform patients of any existing balance and collect payment at the time of scheduling
• Exercises problem-solving and conflict resolution skills when dealing with patients
• Ensures the patient feels welcome to the practice
• Empathetic with patients’ needs and concerns
• Assists in general office duties and other duties as required

Qualifications

• Experience: Must have experience in a setting utilizing excellent service standards and maintaining high customer/patient satisfaction.
• Education: High school diploma or GED
• Physical requirements: Able to sit, stand, and move around for long hours at a time. Able to lift up to 25 pounds.
• Language proficiency: excellent verbal and communication skills.
• Manages own workload effectively while being flexible to new demands.
• Excellent customer service with a patient focus.
• Must be able to pass background check.
• Reliable transportation.

Benefits

• 401K + Matching
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off & six paid holidays
• Cosmetic perks include discounts on treatments and procedures
• Medical perks include discounts on medical visits