The Scheduling Coordinator (SC) will collaborate and support all clinical staff to deliver an optimal patient experience. Responsible for the timely and successful processing of internal, external, and surgical referrals. Obtain required authorizations from the payer, schedule appointments, complete pre-registrations, and Epic work que (WQ) management.

Schedule is Monday – Friday, 8:00am – 5:00pm

Compensation:

$16.76 - $17.60 an hour

Essential Duties and Responsibilities

• Demonstrates effective communication and problem solving skills with all internal and external customers.
• Ensures patient demographic and all insurance information is updated and accurately documented in Epic.
• Schedules pre and post-operative appointments.
• Responsible for the organization and completion of patient referrals and referral workflows.
• Schedules appointments located in Epic WQ’s.
• Obtains consult and post-operative reports from the hospital and affiliates.
• Coordinate the blocking and unblocking of schedules to ensure clinic time and patient access are not affected.
• Communicates with patients, providers, staff, payers and essential departments to obtain all required information prior to scheduling.
• Acts as the subject matter expert in obtaining the appropriate approvals required to proceed with scheduling, including but not limited to authorizations, medical clearance and referrals.
• Accept payments from patients.
• Supports clinical staff with assigned Epic WQ’s, including but not limited to claim edits and charge review WQ’s.
• Monitors and clears out WQs by obtaining all necessary patient and/or payer-specific data in accordance with established management guidelines.
• Completes follow-up tasks guided by reports and/or Epic WQ’s.
• Daily monitoring and management of Epic WQ’s.
• Assist in the development of department workflows.
• Tracks and follows abnormal results by notifying the provider and nurse, and schedules patient follow up appointments.
• Additional duties and responsibilities as assigned.

Physical Demands

• Lift up to 25 pounds occasionally and push up to 50 pounds (on wheels) on rare occasions.
• Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to clients and staff.
• Must have vision with or without lenses that is adequate to read memos, a computer screen, personnel forms and clinical and administrative documents.

Work Environment

The physical environment requires the employee to work indoors, primarily in an office setting. The noise level inside is quiet to average. Use of general office equipment is required on a daily basis.

Education/Experience Requirements

Minimum qualifications:

• Bilingual Spanish/English preferred.
• Administrative office experience.
• Working knowledge of a personal computer.
• Work effectively and professionally with staff, patients and the public.
• Strong interpersonal/communication skills.
• Ability to handle confidential information.

Education/experience:

• High school diploma or equivalent.
• Minimum one (1) year of medical office, medical insurance billing or referral experience.