Join Meraki in continuing to move the world’s solar revolution forward, driving energy independence to new heights!

Meraki: Put your heart and soul into what you do, leaving a piece of yourself in your work.

As a nationally recognized, culture-first company, Meraki prides itself on creating life-altering opportunities for our Sales Reps, providing an environment for our employees to be empowered to embrace their own voice and ideas, and driving our clients towards environmental independence with our quality services.

Meraki curates a distinct working environment that enhances the client experience from the sale, to the installation, and the follow-up once services have been completed.

We are currently seeking a Scheduling Specialist to join our Team in the Pensacola, FL and surrounding area!

The Scheduling Specialist is the leader of the Scheduling stage and is responsible for the entire stage’s team members and performance. They help facilitate and effectively communicate all of the critical activities and associated communications with scheduling solar panel installations and other related duties.

Scope of work:

• Oversee and support employees of the Scheduling stage.

• Manage Salesforce CRM prioritization for providing prompt support and answers for customers and sales team members.

• Manage and prioritize the install scheduling dashboard with an emphasis on reducing average days within the stage.

• Manage regional calendar with scheduled installs, open availability, backup, and rescheduled installations.

• Communicate effectively, process and procedures for a successful solar installation.

• Provide daily updates on completed and unfinished installations to customers.

• Make detailed notes on any unfinished installations in Salesforce CRM.

• Diligently record any failed scheduling attempts.

• Recommend solutions to existing Scheduling processes.

• Complete other duties as assigned.
  
  Supervisory Responsibilities:

  This position is responsible for supervising the members of the Install Scheduling Team.

What you need to be successful in this role:

• High School Diploma

• 2 years of scheduling/dispatching experience

• 2 years of customer service experience

• 3 years of scheduling/dispatching or customer service experience, preferred

• Bi-lingual (Spanish), preferred

• Working knowledge of G-Suite, preferred

Meraki is proud to be an Equal Opportunity Employer and does not discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Meraki will only employ those who are legally authorized to work; we conduct e-verify. Any offer of employment is conditioned on the successful completion of a background investigation, drug screen, and MVR (if applicable). Applicants have rights under Federal Employment Laws for more information follow these links: Family and Medical Leave Act (FMLA) Poster, Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.

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